Senior Manager, Relationship Managers (MidMarket)

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes.We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution.You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value.What will I be doing? Lead and develop an AI-fluent RM teamHire, onboard, and coach Relationship Managers across the MidMarket segmentDevelop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth.Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolveInspire high standards of performance, accountability, and customer focusOwn the business and deliver resultsOwn your team’s revenue number, with accountability for renewals, expansion, and pipeline generationEstablish strong forecasting discipline, deal inspection, and operational rigor at scaleEnsure consistent CRM hygiene and adherence to sales process and methodologyBalance near-term execution with long-term team development and business healthLead multi-threaded expansion strategies across accountsEnable modern, value-based and technical sellingCoach reps to sell outcomes and value, particularly where AI meaningfully differentiates FinBuild business cases for AI adoption tied to efficiency, cost savings, and growthPartner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narrativesRaise the bar on technical credibility and commercial rigor across the teamIdentify and unlock cross-sell and expansion opportunitiesDrive larger, strategic renewals and upsell motionsPartner cross-functionally and shape the orgWork closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changesSurface customer insights related to AI adoption, objections, and success patternsContribute to improving sales processes, tooling, and operating rhythm as the platform evolvesNavigate complex buying groups and stakeholder alignmentWhat skills do I need? Required4 years Sales Management experienceExperience selling SaaS solutions in a quota-carrying environmentExperience managing and developing revenue-owning individual contributorsStrong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managersDemonstrated ability to forecast, inspect deals, and operate with rigor at scaleComfort leading teams through change in a fast-moving environmentNice to haveExperience in Small Business, Scale, or Commercial sales motionsExposure to selling technical or AI-enabled productsFamiliarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message)Experience helping customers adopt new technologyBonus skills & attributes Enjoy building and scaling teams while maintaining high standardsAre excited about AI and motivated to help others understand its real-world valueBalance empathy with accountability and operational disciplineTranslate complexity into clarity for customers and internal partnersLike partnering cross-functionally to improve how the business sells and serves customersBenefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equityComprehensive medical, dental, and vision coverageRegular compensation reviews - great work is rewarded!Flexible paid time off policyPaid Parental Leave Program401k plan & matchIn-office bicycle storageFun events for employees, friends, and family!Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated*Proof of eligibility to work in the United States is required.The OTE range for this role is targeted at $310,000 - $370,000 for the Chicago Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).#LI-HybridPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.