Host/Hostess

Job TitleWork and PerksYou being you makes us uniquely us!Almost always, you're the first person guests meet when they come to Miller's Ale House. You make sure their experience starts perfect by setting the tone from the moment the door opens.So what does it take to work with us?We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what's right, and you've got our interest.What we offer:50% dining privilegeFast-paced, fun environmentOpen-door communicationAbility to advance your careerHealth benefitsRequirements and QualificationsShowcases a warm, upbeat, and energetic demeanor to guestsArrives to work on time as scheduled and ready to workFollows Miller's Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and outGreets guests in a warm and friendly manner while also acknowledging all guests that are within five feet of their locationSeats guests based on their seating preference when possible.Rotates seating with different servers to ensure even workloads for servers, as well as ensure prompt serviceProvide departing guests with a warm salutation thanking them for their visit and inviting them to returnSupports service team members in bussing dishes, sanitizing, and resetting tables on an as-needed basisSupports other front of house team members to ensure that all guest requests are fulfilled promptlyManages the placement of guests within the entrance area for enhancement of guest experience and ensures the safety of all guests and team membersProvides accurate wait times to guests and recommends waiting options, e.g., seating at the barAnswers incoming restaurant calls in a friendly, professional mannerMaintains a neat and organized workstation and entrance areaCompletes tasks included on the host opening and closing sidework chartsEnsures restrooms are clean, tidy, and stockedCommunicate with fellow team members and management to keep one another informedEnsures side work has been completed and stations are properly stockedNotifies management immediately of any potential issue with guests, team members, and/or long wait timesSafety & SanitationWashes hands every 20 minutes throughout the shiftMaintains clean and sanitized work areasWorks with team members to ensure that safety and sanitation protocol is being executed to company standardTeamwork & SkillsSupports other front-of-house functions as needed, recognizing that everything within the four walls of the restaurant impacts the guest experienceExhibits friendly disposition and attentiveness to guestsPositively communicates with other team members and management to keep one another informedProvides exceptional service throughout the entire shiftPossesses strong communication skills and the ability to work alone as well as with a teamAbility to multitask and work in a fast-paced environmentWillingness to complete all tasks to ensure exceptional guest experiencesBasic reading and handwriting skills with the ability to operate the restaurant's front door seating softwareMust be a minimum of 18 years of age unless otherwise dictated by state lawSets up team members for success at shift changePhysical DemandsThe host/hostess is expected to be able to perform the essential job functions described in this document with or without reasonable accommodation. Physical demands include:Remains standing and walking for extended periodsReaching, bending, squatting, and lifting, up to 20 lbs., for short distancesAbility to work with varying noise levelsAbility to frequently communicate and timely exchange information with managers, team members, and guests in a fast-paced, high-stress environment.