Admin Assistant

Customer Service Administrative Assistant

South Charlotte, NC
Full-Time | Monday-Friday | On-Site
Pay: $18.00 - $20.00/hour (Based on Experience)

Join a Growing Manufacturing Team!

We are seeking a reliable, organized, and detail-oriented Customer Service Administrative Assistant to support a busy customer service department in a fast-paced manufacturing environment in the South Charlotte area. This position is ideal for someone who enjoys administrative work, maintaining accurate records, supporting customers, and keeping operations running smoothly behind the scenes.

The right candidate will play a key role in managing shipping documentation, processing invoices, maintaining customer records, and providing administrative support to the customer service team.

Key Responsibilities

• Match Bills of Lading (BOLs) to shipments, customer orders, and supporting documentation
• Process and maintain shipping and customer service records
• Generate and distribute customer invoices via email and mail
• Enter and maintain vendor purchase orders in company systems
• Scan, file, and organize electronic and paper documentation
• Maintain accurate customer records and update databases as needed
• Prepare reports, spreadsheets, and other administrative documents
• Answer and direct incoming phone calls and emails
• Provide daily administrative support to the Customer Service department
• Assist with special projects and additional administrative duties as assigned
• Maintain confidentiality of customer and company information

Qualifications

• High School Diploma or GED required
• Previous administrative, clerical, customer service, or office support experience preferred
• Strong attention to detail and organizational skills
• Proficient with Microsoft Office, including Excel, Word, and Outlook
• Accurate data entry and record management skills
• Strong written and verbal communication abilities
• Ability to multitask and prioritize in a fast-paced environment
• Dependable, professional, and team-oriented attitude

Preferred Experience

• Manufacturing, logistics, shipping, customer service, or order-processing experience
• Experience working with Bills of Lading, invoices, shipping documents, or purchase orders
• Familiarity with ERP or business management systems

What We Offer

• Competitive pay based on experience
• Stable full-time employment
• Collaborative and supportive team environment
• Opportunity for growth within a well-established manufacturing organization
• Hands-on experience supporting critical business operations

PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.