Manager, Operations

Job Description

What You'll Do
You will oversee and coordinate product movement and customer service operations ensuring compliance with organizational policies and applicable laws. You will manage facility budgets, monitor operational procedures, and maintain quality control standards while supervising and developing team members. Regular inspections and reporting will be conducted to ensure safety, security, and adherence to company and regulatory requirements.

Essential Functions
• Oversee product handling and customer service operations ensuring procedures and key performance indicators are met.
• Develop annual facility budgets and monitor progress towards departmental goals.
• Conduct regular inspections to ensure compliance with food safety and occupational safety laws and guidelines.
• Manage staff including recruiting, hiring, training, scheduling, appraising performance, and resolving issues.
• Maintain operational procedures for shipment verification, inventory control, and quality standards for perishables.
• Ensure compliance with company policies and all Federal, State, and Local OSHA regulations including safety training and reporting injuries.
• Coordinate activities between warehouse, distribution, sales record control, and purchasing departments to ensure merchandise availability and security.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need
• 5 years of supervisory experience required
• High School Diploma or GED required, Associate's Degree preferred
• Proficient in Microsoft Office
• Proficient with Warehouse Management Systems (WMS)

What Could Set You Apart
• Cold Storage or Food Industry experience a plus
• Union experience a plus


Physical Requirements
• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.

About Us

Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we're a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world - and we're looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people's growth and well-being. If you're ready to make a meaningful impact in a company that puts people first, Americold is the place for you.