Lobby Representative (Miami Center)

Patient Services Representative

Greets and assists patients coming to the medical center by performing the following duties:

1. Greets and welcomes patients and visitors that come to the center.
2. Escorts patients to all locations within the center including the doctors' offices, restrooms, etc.
3. Assists patients with special needs (wheelchair, walkers, etc.).
4. Notifies administration when a patient or visitor is not satisfied with their service or care.
5. Interacts with patients while they wait for their appointments or other events.
6. Maintains awareness of all patients and their needs while they are waiting.
7. Communicates with the front desk in regards to patient status.
8. Answers all inquiries in a professional and courteous manner, or directs the patient to the appropriate LMC staff member for assistance.
9. Offers patients and visitors an affectionate and warm good-bye.
10. Provides excellent service to our patients and visitors that meets, and whenever possible, exceeds their expectations.
11. May be assigned to cover contracted external diagnostic facilities with little or no supervision.
12. May travel on LMC buses to assist drivers in taking home high risk or special needs patients.
13. May have to assist patients inside the bathroom occasionally; or contact the appropriate medical professional to offer assistance.
14. Shows genuine concern to the patient's needs and problems; maintains open channels of communication for feedback, compliments, and complaints.
15. Provides a level of comfort to the patient in showing them that they are dealing with a well-trained professional.
16. Deals with irate patients in a manner that shows empathy and concern.
17. Wears a complete uniform and keeps a clean and neat appearance during working hours.
18. Participates in weekly line-ups.
19. Participates in training and in-service education as required.
20. Participates in department and center meetings as requested.
21. Follows established lines of communication, and demonstrates courtesy and politeness to patients, visitors and other employees.
22. Complies with Leon Medical Centers' infection control policies and procedures including body substance isolation and the Exposure Control Plan, which reflects OHSA Bloodborne Pathogen standard to ensure a safe working environment for self and others.
23. Complies with Leon Medical Centers' policies and procedures and maintains confidentiality in accordance with state and federal laws.
24. Performs other duties as assigned.