Customer Service Representative (remote)

TSM Solutions, a provider of full-spectrum customer service support to small businesses in the construction industry, is hiring a full-time Customer Service Representative to join their team remotely from anywhere in the United States.

Does helping others and delivering outstanding customer experiences bring you joy? Do you thrive in a fast-paced environment where your communication skills can shine? If so, you may be a perfect fit for this position.

As a Customer Service Representative, you’ll be the friendly voice our small business customers depend on. Your primary responsibility will be providing exceptional service—-answering calls and inquiries promptly, resolving issues with care, and ensuring every customer feels valued, supported, and taken care of. Your work will play a key role in creating positive experiences and contributing to our overall success.

WHAT WE OFFER.

• Competitive Pay. We offer a starting wage of $20.00 – $30.00 per hour based on your experience.
• Paid Time Off. Paid vacation, paid sick leave, and paid holidays.
• 100% Remote Work.
• Supportive Team Environment. Be part of a fun, flexible work team that values collaboration, and respect. Add in leadership mentoring and support, and you may just have the perfect career choice.
• Monday- Friday schedule; no weekends . Work hours will be 10:30am – 7pm central time (to accommodate our clients located in the Pacific Time Zone).

WHAT YOU WILL DO.

• Answer and respond to customer inquiries via phone, email, and chat in a prompt, helpful and professional manner.
• Schedule services efficiently for our clients which include businesses within the construction industry.
• Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
• Maintain accurate customer records and document all interactions.
• Collaborate with other team members to improve customer service processes and experiences.
• Stay informed about our clients’ products and services to provide accurate information to customers.

WHAT WE ARE LOOKING FOR.

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Experience in customer service or a related field, with a preference for those familiar with scheduling services in the construction industry.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable using various computer systems and software.
• A high school diploma or equivalent is required; additional education or training is a plus.
• Must enjoy providing exceptional customer experiences.
• Successful applicants may be required to undergo a thorough background check and drug test.

TSM Solutions delivers comprehensive customer service support to small businesses in the construction industry. Our dedicated advisors greet your clients when they call, ensuring a positive start to their experience every time. We handle scheduling for customer service appointments, onsite consultations, and other meetings. After you complete a service or project, our advisors reach out to your clients to ensure they are fully satisfied. We gather feedback, encourage Google reviews, and help generate future referrals. With TSM Solutions, clients receive exceptional service from start to finish.