Front Desk Representative

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
• Provide information about the property and its amenities
• Monitor room availability and follow restrictions and booking policies and procedures
• Adhere to cash handling and financial transactions policies and procedures
• Use equipment properly and adhere to cost controls to reduce expense and waste
• Generate Property Management System reports and complete shift reconciliation
• Provide clerical support
• Knowledgeable of hotel emergency procedures

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification:

• 1+ years prior guest service experience

Preferred Knowledge and Certification:

• 1-year switchboard and/or reservations experience
• 1-year cash handling experience

Required Skills:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Proven to accurately type

Required Abilities:

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to enthusiastically and professionally sell and/or up-sell property amenities following proper selling techniques and using defined strategies to maximize room revenues
• Ability to speak in a clear, concise and pleasant voice
• Ability to answer a multi-line phone system in a professional and courteous manner
• Ability to work as part of a team to meet guests needs, and actively contribute to the efforts of other departments when necessary

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with occasional amounts of walking and standing
• Must have a good sense of balance, and be able to bend and kneel frequently
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Extensive computer use
• Occasionally must deal with angry or hostile individuals
• High volume of direct public contact