Manager of Operations Support & Assets

Manager of Operations Support & Assets

The Operations Support & Asset Manager serves as the frontline engine for operational excellence across assigned school sites. This role is responsible for the day-to-day tactical execution of the network's supply chain, inventory management, and internal staff support protocols. You are the "boots on the ground," ensuring that curriculum, furniture, and essential materials are accurately tracked, delivered on time, and managed in compliance with network-wide standards. You bridge the gap between central operational strategy and the daily realities of school-site performance, directly impacting the staff experience and instructional continuity.

ROLE RESPONSIBILITIES:

Curriculum & Asset Logistics

• Oversee daily warehouse operations, optimizing inventory accuracy, spatial utilization, and facility layout to maintain maximum workflow efficiency.
• Manage the physical lifecycle of curriculum and instructional materials, from receipt at the warehouse to final delivery and organization in school classrooms.
• Receive, inventory, pack, and delivery curriculum, instruction materials, and standards school furniture from warehouse to schools.
• Execute scheduled campus workroom and asset readiness audits across assigned school sites, tracking compliance with network SOPs and proactively solving problems when gaps are identified
• Serve as the point of contact for campus leaders regarding incoming curriculum, standard school furniture, and supplies, ensuring that deliveries align with instructional timelines and just-in-time needs.
• Oversee the movement, repair, tagging, and retirement of non-tech assets (furniture, office supplies,etc) at the campus level, ensuring all items are documented in Incident IQ (IIQ).

School Operations Support

• Act as the primary operational partner for campus-based asset leads, providing guidance on workroom logistics, asset tracking, budget execution, and staff support workflows.
• Monitor and coach campus staff on standard operating procedures for inventory management to ensure consistent operational environments across all assigned schools.
• Rapidly troubleshoot operational asset hurdles (e.g., procurement bottlenecks, missing materials, facility support needs) to minimize disruptions to the instructional day.
• Coordinate campus-level execution of school uniform fulfillment and student/staff ID issuance, resolving distribution roadblocks and supporting front-office operations.
• Serve as the first point of escalation for campus supply chain disruptions or inventory stockouts, rapidly deploying mitigation measures and logging incident details to inform root-cause analysis.

Central Operations Support

• Manage office supplies, printers, and workroom needs for central offices
• Manage mail and package receipt and delivery for central office staff
• Answer central office phones and/or voicemails, routing to appropriate staff member
• Serve as the first point of escalation for central office supply chain disruptions or inventory stockouts, rapidly deploying mitigation measures and logging incident details to inform root-cause analysis.
• Rapidly troubleshoot operational hurdles (e.g., printer outages, missing materials, facility support needs) to minimize disruptions to the work day.
• Synthesize feedback from network-wide survey processes to address support gaps and directly impact the Q12'supplies and materials' engagement metric for central office staff.

Systems & Data Management

• Act as an expert user of Incident IQ for asset team, ensuring that all operational requests and asset moves are accurately logged, tracked, and updated in real-time.
• Maintain rigorous data entry practices for all inventory and supply requests, providing the Director with the clean, reliable data needed for network-wide trend analysis.
• Track and report on campus-specific fulfillment metrics, helping to identify "hot spots" where Q12 supplies and materials sentiment may be at risk.

Network & Stakeholder Collaboration

• Foster a service-oriented mindset on campuses by being a visible, responsive, and solution-focused partner to teachers and school leadership.
• Implement workplace culture and team recognition framework, designing scalable routines and engagement initiatives that boost morale, foster community, and strengthen central office staff retention.
• Manage seasonal staff to support summer curriculum and instructional material inventory and delivery
• Collaborate with internal stakeholders and vendors to ensure all staff have the supplies and materials needed to do their jobs

Qualifications:

• 3+ years of experience in operations, logistics, or project management, preferably in a K-12 or similar fast-paced service environment.
• Demonstrated knowledge of PK-12 curriculum materials
• Demonstrated ability to manage inventory, coordinate shipping/receiving, or oversee complex logistics processes.
• Experience using ticketing systems (e.g., Incident IQ, Zendesk, or similar) to manage workflow and assets.
• Highly mobile and willing to travel frequently between assigned school sites to provide hands-on support.
• Strong ability to explain complex processes clearly and de-escalate concerns from campus staff regarding supplies and materials.

Competency and Skills:

• Ability to track, tag, and document accurately.
• Ability to pivot quickly when supply chains are disrupted or school needs shift suddenly.
• A deep drive to "make things easier" for teachers and school staff; treats school staff as the primary customer.
• Can troubleshoot issues on-site without needing constant oversight.
• Works effectively with colleagues across different functions (Finance, Academics) to get the job done.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The person in this position needs to be able to move about inside and outside the school throughout the workday.
• The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.

Additional Requirements:

• Reliable transportation is needed for travel between campuses
• Ability to maintain emotional control under stress.
• Work with frequent interruptions.

Work Environment:

• In person - Reports to the central office, warehouse, or assigned schools 4-5 days a week
• On-site position requiring regular travel between school campuses, central office, and active warehouse environments (please be aware that our warehouse space reflects seasonal outdoor temperatures, as it is not climate-controlled).

Travel Requirements:

Frequent in city travel (4060%) between assigned school campuses and central warehouses within the local region. May travel to other cities for professional learning, meetings and other work related activities.

Additional Information:

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance

EEO: KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.