Call Center Representative

Key Responsibilities:  

• Answer incoming phone calls in a courteous professional manner 
• Schedule confirm and reschedule patient appointments 
• Provide information about our services therapists and clinic policies 
• Verify insurance coverage and collect necessary patient details 
• Assist with appointment reminders follow-ups and general inquiries 
• Accurately enter and update patient information in the scheduling system 
• Communicate effectively with clinical staff to ensure smooth workflow 

Qualifications :

• Previous experience in a medical call center or healthcare office (preferred but not required) 
• Excellent verbal communication and customer service skills 
• Strong attention to detail and ability to multitask 
• Familiarity with medical terminology and insurance verification is a plus 
• Proficient with computers scheduling software and basic office tools 
• Bilingual (English/Spanish) a plus 

Additional Information :

• Competitive pay and growth opportunities 
• Supportive and collaborative team environment 
• On-the-job training and development 
• Health benefits (for eligible employees) 
• Meaningful work helping people improve their quality of life 

Remote Work :

No

Employment Type :

Full-time