Operations Manager

Founded in 1951, the National Board of Examiners in Optometryis an independent, non-governmental, non-profit whose examinations are universally accepted for optometric licensure in the United States and internationally. NBEO's mission is to protect the public through competence assessment. NBEO has a full-time staff of 31 and utilizes over 100 optometrists as subject matter experts nationwide in support of its examination programs. NBEO is one of the few national boards in any profession with a repertoire of exams that include computer-based tests, an advanced competence exam, and clinical skills examinations using standardized patients at the National Center of Clinical Testing in Optometry. We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

This role is a full-time, onsite position based in Charlotte, NC.

Reporting to the Executive Director, the Operations Manager will oversee the day-to-day activities of NBEO, ensuring the organization is managed and performing efficiently and effectively.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Establishes quantitative and qualitative metrics, guidelines, and standards by which NBEO's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Develops and builds strategic business plan.
• Creates internal and external reports as needed.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Provides organizational analysis as requested.
• Works cross functionally across NBEO team.
• Works with external vendors and assists with negotiating agreements.
• Creates and maintains NBEO operations manual.
• Ensures work environments are adequate and safe.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of projects to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire staff to explain changes, answer questions, and maintain morale.
• Improves service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among teams to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, vendors, industry, and community.
• Performs other related duties as directed by Executive Director.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Maintain confidentiality.
• Ability to work well under pressure and adapt to changing priorities.

Supervisory Responsibilities


Operations Assistant

Qualifications

• Education: Bachelor's Degree required; MBA of equivalent degree preferred.
• Experience: At least five years of experience is desired.

Benefits:

• Company Paid - Medical, Dental, and Vision Plans
• Paid time off
• Paid holidays
• Company provided 403B contribution
• Employee assistance program

Employment contingent upon successful completion of background investigation and educational verification. Pre-employment drug screening is required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Interested and qualified applicants should send their resume and cover letter to View email address on click.appcast.io.