Field Service Technician

Field Service TechnicianZiegler CAT has an opening for a full-time, experienced Field Service Technician to work on heavy diesel truck, construction, power generation and agricultural equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!The pay range for this position is $38.00 to $51.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:Health, Dental, Vision and Life Insurance15 days of PTO your first year, accrual starts day 19 paid holidays401(k) plan with company contribution and matchHSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each yearShort-Term and Long-Term Disability Insurance, FSA & EAPPaid Parental Leave & Funeral LeaveFitness membership discountEducation AssistanceSafety Boot Reimbursement, PPE & Uniforms providedTool InsuranceSafe, clean and friendly work environmentResponsibilities:Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, power generation, as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the areaResponds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is providedUsing a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locationsMaintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintainedPositively interacts with manager and team members to satisfy customer needsProvides assistance to all other levels of technicians as needed in regard to troubleshooting repairsCommunicates job status with supervisor and communicates job is completed to receive the subsequent assignment.Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basisDocuments labor, addition of segments, assuring that work order can be closed and billed as communicated with the customerWilling to respond to after hour emergency calls as directed by supervisorIdentifies and communicates the need for parts for inventoryPerforms other duties as assigned/requiredQualifications:2-year technical degree or high school diploma and several years of comparable mechanic experience5+ years of relevant diesel equipment repair experience, preferably some field experienceKnowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems;Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters a plus but not requiredPossesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.Personal characteristics: Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skillsAbility to maintain safe and clean work environmentWilling and able to respond to after-hour emergency calls as directed by supervisorBasic computer skillsOwn mechanic tool setMust have and maintain a clean driving recordClass A CDL or willingness to obtain one within a defined period of timeAble to operate equipment safelyThis role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirementMinimum Physical Requirements:Push/pull up to 50 lbsLift/carry up to 60 lbsLift bulky objectsStanding, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box.Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.