Field Service Technician - Milwaukee, WI

JOB REQUIREMENTS: Job Description The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate. RESPONSIBILITIES: ROLE * Perform service tasks as assigned and as per company policies and procedures * Capable of working under direct supervision or independently based upon training completion * Render on-site and phone assistance to customers * Communicate with Technical Support on technical or procedural issues * Implement Field Change Notices per published guidelines * Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips[CS1] SAFETY * Operate in a safe manner in accordance with published safety guidelines * Maintain and operate company vehicle in accordance with local laws and company policy * Must wear appropriate PPE as per company guidelines and accordance with job duties * Adhere to work hours policy guidelines - "14 hours rule" * Complete required Vertiv safety training assignments on time. * Adhere to on-site Customer safety requirements when applicable. * Report all work-related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION * Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines[CS2] * Maintain individual inventory and perform cycle counts in accordance with company policy * Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies CUSTOMER SATISFACTION * Provide proper and adequate communication to internal and external customers * Provide estimated time of arrival to the customer where applicable * Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment * Strive to provide all customers a "first time fix" for their equipment * Maintain customer satisfaction rates per company guidelines * Attend Customer Meetings as required PERFORMANCE * Maximize productivity by combining service opportunities * Complete all technical and administrative work in an efficient and timely manner * Capable of making technical and commercial decisions under pressure * Properly evaluate site and equipment for appropriate billing status * Maintain productive utilization rate per company guidelines * Perform inventory cycle counts per company guidelines * Adhere to company dress code and safety regulations * Meet or exceed on-site response time requirements for each customer * Understand and comply with company startup/escalation processes and procedures * Maintain proper and adequate level of internal communications QUALIFICATIONS Experience (one or more of the following) * ASEET or AMEET, or progress towards, is preferred * 4+ years military experience in a related technical field * 2+ years of relevant industry experience Interpersonal and Administrative Skills * Communicate professionally and respectfully in both written and verbal forms * Manage time effectively by prioritizing and balancing technical tasks with administrative tasks * Collaborative with peers, customers, suppliers, and leadership * Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timel To view the full job description please use the link below. * **** APPLICATION INSTRUCTIONS: Apply Online: