Food Service Worker

Food Service Associate

Position Function: Portions and plates food before and during tray-line. Performs all tray-line tasks associated with the Patient Tray Service to ensure patient satisfaction. Performs a wide variety of functions to ensure timely accurate and courteous delivery and pick-up of patient trays and nourishment. Prepares food for patient and customer satisfaction. Maintains sanitation standards for all dishes and equipment to ensure patient satisfaction and meet all health code standards. Stocks and maintains sanitation standards for patient floor kitchens.

Job Relationships: Supervised and reportable to Food Service Managers. Must be able to effectively communicate with patients visitors and other hospital staff.

Responsibilities/Essential Functions: Provides superior customer service to internal and external clients customers and patients as referenced in the Service Excellence Standards. Maintains tray-line standards to ensure that patient trays are accurate timely and of good quality. Ensures the maintenance of proper food temperatures during the tray-lines. Sets up tray-line to ensure quick and accurate serving of food. Serves appropriate food beverages condiments and garnish in an attractive manner on all trays. Late trays are prepared quickly and accurately to ensure patient satisfaction. Produces and portions products according to established par levels utilizing recipes or directions to meet established standards. Prepares garnishes for days tray service. Has working knowledge of diet principles. Reads and interprets patient menu to assure patients get correct food and accompaniments. Places foods/beverages and condiments on patient tray assuring that principles of all diets are followed. Provides meal service to patients to support the departments mission. Meets food truck and begins delivering trays within 5 minutes of truck arrival. Delivers trays to patients bedside table for all patients except patients on respiratory isolation HOLD or NPO. Notifies nursing of all hold and isolation trays and passes them if appropriate. Checks trays against patient name on door to ensure proper delivery of trays. Delivers patient in-between meal feeding at 8:00 PM. ensuring that all items are accurate and maintain quality standards. Assembles and delivers late trays to patients within 30 minutes of receiving menu. Delivers early trays to patient rooms on a timely basis. Maintains effective and efficient communication with all personnel and patients to ensure the smooth operation of the kitchen. Maintains patient nourishment areas and kitchens stock to meet the patients nutritional needs. Accurately inventories cleans rotates stock and discards out dated items restocks and wipes out refrigerators records temperatures to ensure sanitation standards. Completes all dish-room functions accurately and in a timely way to ensure the proper sanitation of all dishes. Completes all functions in the dish-room to ensure that all dishes are washed by 10:30 AM. 3:00 PM. and 7:00 PM. Follows established sanitation guidelines to ensure a clean and safe work environment. Adheres to sanitation guidelines to prevent food borne illness and possible spread of infection. Maintains a "CLEAN AS YOU GO" policy using prescribed methods as demonstrated by a clean and neat work area. Uses proper hand washing techniques. Covers labels and dates food in the appropriate containers. Utilizes and stores cleaning agents properly. Attends all employee meetings and in-services as scheduled by the supervisor.

Qualifications: Education: High school diploma or GED is preferred. Experience: Preferred: minimum of two years experience in food service /customer service environment. Patient feeding experience with all age groups and diet experience preferred. Knowledge and Skills: Must possess knowledge of basic principles of nutrition diets recipes food preparation and service. Must be able to read write and communicate fluently in English. Ability to interact and communicate with patients medical staff dietary staff and able to follow accurately diet orders. Must demonstrate effective interpersonal and communication skills with a background in customer or patient service. Must be able to follow the standards of federal state and local regulatory agencies and JCAHO requirements for sanitation food preparation and handling. Must be able to lift up to 40lbs and transport the meal cart to unit floors for meal service without assistance. Must have sufficient dexterity to handle food and equipment efficiently and safely. Position requires incumbent to walk and stand 95 of the time while engaged in job routine activities. Incumbents must satisfy the Fit Test Requirements for using the N95 Respirator Mask. Training: On going training in-services required