Visitor Experience Associate

Visitor Experience AssociateThe Visitor Experience Associate serves as the first point of contact for museum guests, creating a welcoming and engaging environment. This role involves building relationships with visitors, providing exceptional customer service, and ensuring they have the information needed for an enjoyable experience. Responsibilities include assisting guests at the welcome desk and gallery spaces, answering questions, processing tickets and memberships, and maintaining the integrity of the museum’s database while addressing visitor needs.Essential Duties and Responsibilities:Welcome visitors, scan tickets, and provide information about exhibits, events, programs, and membership packagesFacilitate the daily sale of Museum admission tickets, event tickets, programs, and membershipsAssist visitors with navigation and advocate for Museum initiatives in gallery spaceAnswer incoming calls and emails, assist with all inquiries or direct guests to the appropriate teamOpportunity to lead talks, tours, and other museum experiences, fostering a welcoming atmosphere and a rewarding learning experience for visitors.Serve as a greeter for self-guided groups, giving the group the code of conduct, maps and any other necessary informationHelp coordinate volunteer’s shift duties, acting as their main point of contact for assistanceStay informed and up to date on changes in Museum exhibits and upcoming eventsEnsure the front desk area is neat, and materials are fully stockedOther related duties as assignedEducation/Experience:High school diploma or GED and 1 year of experience in a customer service environment required.Knowledge, Skills, and Abilities:Strong written and oral communication skillsAbility to provide exceptional customer service and gather visitor informationAbility to work a flexible schedule, including weekends and evenings as neededExcellent organizational skills and attention to detailAbility to thrive in a fast-paced environmentWorking Conditions:This position may include standing, sitting, and walking for prolonged periods of time. Must be able to lift up to 30lbs with or without reasonable accommodations.The Cleveland Museum of Natural History is an EQUAL OPPORTUNITY, EMPLOYER and a SUBSTANCE-FREE WORKPLACEPart Time Hourly Position