Patient Access Specialist

Patient Access Specialist/Front Office Patient RegistrationSHIFT: Day Shift (7A- 7P)JOB TYPE: Full-timeFACILITY TYPE: 20 bed Small-Format Hospital (10 ER, 10 Inpatient)JOB PERKS: Night/Weekend shift differentials, 401K MATCH (100% vested day ONE after the eligibility period has been met!), Paid Employee Referrals! FREE Parking!LOCATION: WellSpan Hospital in Shrewsbury: 14781 Wolfe Road, New Freedom, PA 17349We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.Position OverviewThe purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.Essential Job FunctionsMaintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical RecordsProvide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationshipsThe Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospitalAnswer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staffProvide and obtain signatures on required forms and consentsObtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycleVerify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting systemObtain insurance authorizations as required by individual insurance plans where applicableMaximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashionScan all registration and clinical documentation into the system and maintain all medical recordsAssist with coordinating the transfer of patients to other hospitals when necessaryRespond to medical record requests from patients, physicians and hospitalsMaintain cash drawer according to policiesMaintain log of all patients, payments received, transfers and hospital admissionsMaintain visitor/vendor logOther Job FunctionsMaintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staffReceive deliveries including mail from various carriers and forward to appropriate departments as neededNotify appropriate contact of any malfunctioning equipment or maintenance needsAttend staff meetings or other company sponsored or mandated meetings as requiredAssist medical staff as neededPerform additional duties as assignedBasic QualificationsHigh School Diploma or GED, required2 years of patient registration and insurance verification experience in a health care setting, preferredEmergency Department registration experience, strongly preferredKnowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.Basic understanding of medical terminologyExcellent customer serviceWorking knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.Position requires fluency in English; written and oral communicationFluency in both English & Spanish is a requirement in the El Paso MarketPennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.