Automotive Service Advisor - Complete Auto

Service Advisor

We are seeking a dedicated and knowledgeable individual to join our team as an Automotive Service Advisor. In this role, you will be the liaison between our customers and our automotive service technicians, ensuring that each customer receives exceptional service and their vehicle maintenance and repair needs are addressed promptly and efficiently.

At Woodhouse, you're not just an employeeyou're part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you'll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Minimum Experience and Qualifications

• Must have a valid driver's license.
• Must have a clean driving record.

Essential Duties

• Schedules service appointments.
• Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications and technicians' findings.
• Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
• Checks manufacturer site for open recalls, special messages for warrant, or restrictions to the VIN number.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes "promised time" and checks with dispatcher, if necessary.
• Obtains customer's signature on repair orders and provides customers with a copy.
• Establishes customer's method of payment and obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair orders as appropriate.
• You will be responsible for other duties as assigned.

Requirements

• At least 18 years old
• Valid Driver's License with acceptable driving record
• Post offer screenings:
  • Background check
  • Drug screening

Background Check: As part of our hiring process, we conduct background checks on candidates who receive a conditional offer of employment. This may include a review of criminal records, motor vehicle reports, employment history, sexual offender registries, and other relevant information. Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated. A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.

Post-Offer Occupational Health Screenings: As part of the employment process, we're committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Equal Opportunity Employer: We're committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, genetic information, pregnancy (including childbirth or related medical conditions), or any other characteristic protected by applicable law.