Residential Plumbing Operations Director

Job Description

Job Description

Own the operation. Grow the team. Elevate the customer experience.

Imagine starting your morning by reviewing the day’s service and install schedule, aligning dispatch with capacity, and checking yesterday’s KPIs. By mid-morning, you’re coaching a lead plumber on technical standards and safety practices before stepping into a quick huddle with HVAC and electrical leaders to coordinate cross-trade work. After lunch, you’re tightening up budgets and forecasts, approving invoices, and calling a homeowner to ensure their experience was five-star. You close the day by refining training plans and recognizing a tech who nailed a tough diagnostic. That’s a day in the life of our Residential Plumbing Operations Director at Anderson Heating, Cooling, Plumbing & Electrical.

• Team leadership: Guide a high-performing group of residential plumbers and support staff. Establish clear expectations, provide regular coaching, and conduct structured performance reviews.
• Training and safety: Build and run technical and safety training programs that raise proficiency and ensure compliance.
• Operational excellence: Oversee daily service and installation workflows, optimize schedules and dispatch, and uphold workmanship and customer satisfaction standards.
• Customer advocacy: Communicate proactively, resolve escalations quickly, and ensure issues are closed with care and professionalism.
• Financial stewardship: Own budgets, forecasts, and reporting. Control costs while maintaining quality, and ensure accurate, timely billing and invoicing.
• Compliance: Enforce company policies and procedures while staying current with codes, industry trends, and best practices.

• 7+ years in residential plumbing service and/or installation with proven service management or equivalent leadership experience.
• Demonstrated ability to lead teams, set priorities, and deliver results in a fast-paced, customer-centric environment.
• Outstanding communication and customer service skills; strong problem-solving acumen; comfortable working independently and collaboratively.
• Financial literacy including budgeting, forecasting, and cost control.
• Service Titan experience desired.
• Valid driver’s license with a strong driving record; able to obtain a chauffeur’s license if required.
• Ability to pass a DOT physical/drug screen and background check.

• Leadership / People Management
• Plumbing
• Business-to-Consumer (B2C)
• Service

• Aggressive base salary with additional incentives and bonuses
• Day-one eligibility for medical, vision, and dental coverage
• Employer-provided $30k life insurance policy
• 401(k) with Company Match
• Parental and Bereavement Leave
• Employer-sponsored short- and long-term disability
• Paid holidays, a floating holiday, and PTO

Founded in 1982 by Roy Anderson, Anderson Heating, Cooling, Plumbing & Electrical has pursued a single goal: be the most trusted residential provider in Lake County and surrounding communities. Our team—from office professionals to certified field technicians—shows up every day with integrity, craftsmanship, and a commitment to doing right by our customers.

Join a winning team and help us raise the bar for residential plumbing service. Apply today to start your journey with Anderson Heating, Cooling, Plumbing & Electrical.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.