IT Apprenticeship, Communications and Change Management

Job Title

Support UITS Communications and Organizational Change Management

Job Description

Supports UITS communications and organizational change management efforts while developing practical, hands-on skills in a professional IT environment. Contributes to campus engagement, service awareness, and the communication of technology changes, helping build understanding and adoption of IT services across the university. This position is an apprenticeship within Kennesaw State University Information Technology Services (UITS) and does not guarantee permanent employment with the University.

Responsibilities

KEY RESPONSIBILITIES: - Promotes UITS at orientations, events, and activities on both campuses, including New Student Orientations during the summer and as needed throughout the academic year (availability typically Tues-Friday, 12-3 p.m., with occasional weekends) Supports Organizational Change Management (OCM) efforts by helping develop awareness materials and communication assets for new systems, technology updates, and service changes Works with UITS staff to create and update digital and print materials that communicate IT services, initiatives, and upcoming technology changes Provides administrative and project support for the UITS Communications and Organizational Change Management teams

Required Qualifications

Educational Requirements High school diploma or equivalent Required Experience No experience required; on-the-job training provided

Proposed Salary

The budgeted hourly range is $12.50, $15.00 or $16.50 per hour. Offers are based on relevant experience.

Knowledge, Skills, & Abilities

ABILITIES Able to handle multiple tasks or projects at one time meeting assigned deadlines Shows initiative and a willingness to learn Able to solve basic problems, follow guidance, and contribute to team project KEY LEARNING OBJECTIVES: Will develop skills and acquire experience in written and oral communication Will develop skills and acquire experience with graphic design Will develop skills and acquire experience and skills in public speaking Will acquire experience and exposure to information technology systems, programs and processes Will develop interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Will learn the fundamentals of Organizational Change Management (OCM) and how communication and engagement support technology adoption SKILLS Interest in developing skills in project coordination and presentation Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Canva) Attention to detail and follow up skills Customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

Other Information

This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position will not travel.

Background Check

Standard Enhanced Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.