Life Safety Coordinator

Life Safety Coordinator

The successful Life Safety Coordinator is responsible for coordinating, monitoring, and directing the daily activities of the company's Technicians. This role serves as a key point of contact between the company and its customers - providing updates on technician arrival times, notifying staff of delays, and rescheduling appointments as needed. You will make critical scheduling decisions, considering factors such as job urgency, technician skill level, location, availability, and play an important role in maximizing revenue, strengthening client relationships, and enhancing the company's overall image.

Minimum Qualifications:

• High school diploma or GED minimum
• Associate or bachelor's degree favorable
• Previous experience in construction, finance, and/or administrative support a plus
• Self-starter with excellent interpersonal, problem solving, and organizational skills
• Strong computer skills, particularly with Microsoft Suite products

Preferred Qualifications:

• Responsible, dedicated, motivated with strong time management, and follow through skills.
• Demonstrates flexibility and cooperativeness, especially concerning schedule changes.
• Excellent verbal and written communication skills with a service-oriented attitude
• Analytical mindset and critical thinker
• Exercises sound judgement and integrity

Responsibilities:

• Uphold the company's reputation by delivering exceptional customer service.
• Communicate professionally and confidently, even when delivering difficult news (e.g., schedule changes).
• Perform computer tasks with accuracy, speed, and efficiency.
• Track and follow up on part order and returns.
• Adhere to standard operating procedures (SOPs) and Dispatcher scripts.
• Maximize technician schedules to drive revenue ("dispatch for dollars").
• Maintain clear, timely communication with customers about arrival times and schedule updates.
• Resolve customer concerns promptly or escalate when necessary.
• Coordinate scheduling with Field Supervisors and the Call Center Manager.
• Conduct debriefs with technicians after each service call.
• Ensure work order accuracy by verifying travel and onsite time through GPS data.
• Optimize daily workflow to minimize windshield time and meet performance goals.
• Communicate with Service Manager and Techs in the field.
• Proactively seek feedback to improve performance.