Teller II (OCFO - OFFICE OF DEPARTMENTAL FINANCIAL SERVICES DIVISION)

Teller II

The Office of the Chief Financial Officer - Office of Departmental Financial Services division is accepting applications for a Teller II position.

Position Summary

Teller II is an intermediate level paraprofessional located within various divisions of the City of Detroit Office of the Chief Financial Officer that receives close direction from higher level Tellers and supervision from a Supervisor or Manager. Tellers work in the receipt, disbursement, examination, deposit, custody, or other clerical processing of cash items. Key services include, but are not limited to: review of cash documents; validating authenticity of signature, numeric values, and date accuracy; operate cash registers of cash and cash processing documents; maintain change; create daily cashier reports.

Examples of Duties

• Cashes checks and pays out money after verifying that signatures are correct, that written and numerical amounts agree, and that amounts have sufficient funds.
• Receives checks and cashes for deposit, verifies amounts, and checks accuracy of deposit slips.
• Enters customer transactions into computers to record transactions and issues computer-generated receipts.
• Balances and counts currencies, coins and checks received, by hand, or by using coin-currency counting machine, to prepare them for deposit or shipment to branch banks.
• Verifies cashier's checks.
• Examines checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Sorts and files deposit slips and checks.
• Processes transactions such as automated teller transactions and mail deposits.
• Resolves problems or discrepancies concerning customer accounts.
• Composes, types, and mails customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
• Performs clerical tasks such as typing and filing.
• Computes financial fees, interest, and service charges.
• Prepares work schedules for staff.
• Performs special projects and other duties as assigned.

Minimum Qualifications

Education

• High School graduation or General Educational Development (GED) certificate.

Experience

• Two (2) years of experience of performing semi-specialized and routine clerical and office work, with specific experience in cash handling and accounting.
• Teller II must demonstrate proficiency with integrated word processing and spreadsheet functions.

Equivalency

• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Supplemental Information

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

• Veteran Points: 0 – 15 points
• Detroit Residency Credit: 15 points

LRD: 02/10/2026

Knowledge, Skills and Abilities

The knowledge, skill, and ability of a Teller increases with the level of responsibility and experience.

At the entry-level, knowledge requirements might include basic knowledge of:

• Principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Office practices and procedures and routine office supplies and equipment including 10-key calculators, typewriters, spreadsheets, and word processing
• Arithmetic and their application
• Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

At the intermediate level, knowledge requirements might include detailed, intensive knowledge of:

• Principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Office practices and procedures and routine office supplies and equipment including 10-key calculators, typewriters, spreadsheets, and word processing
• Arithmetic and their application
• Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

At the advanced level, knowledge requirements might include comprehensive knowledge of:

• Principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Office practices and procedures and routine office supplies and equipment including 10-key calculators, typewriters, spreadsheets, and word processing
• Arithmetic and their application
• Relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

Skill In:

• Talking to others to convey information effectively
• Communicate effectively in writing as appropriate for the needs of the audience
• Use of personal computers
• Use of Microsoft Office (e.g. Word, Excel, Access, PowerPoint) and other office suite software packages
• Use of Excel (e.g. Formulas, Pivot Tables, Vlookup, Hlookup, other functions, charts, tables) and other financial management software packages functionality
• Using mathematics to solve problems
• Understanding the implications of new information for both current and future problem-solving and decision-making
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability To:

• Listen to and understand information and ideas presented through spoken words and sentences
• Communicate information and ideas in speaking so others will understand
• Identify and understand the speech of another person
• Add, subtract, multiply, or divide quickly and correctly

Distinguishing Characteristics

Physical Demands

• The work may require some physical effort, such as standing, walking, bending, or sitting. There are no special physical demands.

Work Environment

• The Teller works in an office setting involving everyday risks or discomforts. Normal safety precautions are required.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.