Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With over 30 years in the insurance industry and 45+ years of combined team experience, we’re passionate about educating our community while protecting what matters most. I became a State Farm Agent to change how people experience insurance—by making it clear, respectful, and tailored to real life.

I’m a proud Delaware State University grad (B.S. in Marketing), an active community member through Big Brothers/Big Sisters of Bucks County, and honored to have earned multiple awards like Ambassador Travel, Chairman’s, and Master Agent Guild.

We’re a friendly, knowledgeable team focused on growth, service, and impact. If you're looking to join an experienced, supportive office with a strong reputation and heart for the community, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Chet Turner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.