Spa Coordinator

Seasonal | The Greenbrier Hotel | United States Job Information Department Name: Spa Hospitality City: White Sulphur Springs State/Province: West Virginia Zip: 24986 Job Description Department: Spa Primary Responsibilities: Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services Accurately enter reservations for treatment room and therapist Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone Ensure The Greenbrier experience Adhere to policies of the facility Report any incidents or accidents to the Spa Director Submit all paperwork and financial reporting, when applicable Develop and maintain accurate department maintenance procedures and checklists through routine preventative maintenance and repair Maintain a monthly inventory of supplies and/or products, when applicable Become knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests Participate in the Manager on Duty (MOD) schedule, if applicable Help ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times Greet each and every guest with a smile and direct eye contact Go the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. Use time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc., and ensuring proper coverage when it’s necessary to leave the area Keep area clear of clutter and personal effects Inform co‑worker(s) of pertinent information at the end of the shift and maintain the staff communication book Inform the facility manager of any member, guest, or facility issues Enroll members and guests in programs and make reservations for spa services and personal training, when applicable Receive payments for goods and services and properly account for the money. Reconcile daily sales, deposits, and receipts, when applicable Assist staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events Normal Working Hours: 32-40 hours per week in season Staffing requires availability on holidays and for a 7‑day a week operation Shifts - Flexible Past Work Experience Requirements: Retail and phone preferred Experience with a cash drawer preferred Customer Service experience required Ability to lift 25 lbs Educational Requirements: High School Diploma or G.E.D. College Degree preferred Communication Skills Requirements: Excellent communication, customer service skills, and work ethic Ability to express information clearly Excellent verbal and written skills Technical Requirements: Computer skills (Word and Excel) Working knowledge of all services and products Location of Work Indoors Heated Work Postures Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift) Rarely (up to .5 hr in 8 hr. shift) Standing – Continuous, Sitting – Continuous, Walking – Rarely, Climbing – Rarely, Bending/Stooping – Infrequent, Overhead Reaching – Infrequent, Arm/Hand Movement – Frequent, Hand/Eye Coordination – Frequent Lifting Requirements Rarely (up to .5 hr in 8 hr. shift) 21 – 30 lbs Horizontal Lift Overhead Lift Floor to Waist Lift Grasping Push/Pull Carrying Required Supervision: Reports to Assistant Spa Director Other Requirements: Must be able to multi-task Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Energetic, enthusiastic and motivational Strong team player #J-18808-Ljbffr