Spa Coordinator

Seasonal | The Greenbrier Hotel | United States

Job Information

Department Name: Spa

Hospitality

City: White Sulphur Springs

State/Province: West Virginia

Zip: 24986

Job Description

Department: Spa

Primary Responsibilities:

• Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
• Accurately enter reservations for treatment room and therapist
• Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
• Ensure The Greenbrier experience
• Adhere to policies of the facility
• Report any incidents or accidents to the Spa Director
• Submit all paperwork and financial reporting, when applicable
• Develop and maintain accurate department maintenance procedures and checklists through routine preventative maintenance and repair
• Maintain a monthly inventory of supplies and/or products, when applicable
• Become knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
• Participate in the Manager on Duty (MOD) schedule, if applicable
• Help ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
• Greet each and every guest with a smile and direct eye contact
• Go the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Use time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc., and ensuring proper coverage when it’s necessary to leave the area
• Keep area clear of clutter and personal effects
• Inform co‑worker(s) of pertinent information at the end of the shift and maintain the staff communication book
• Inform the facility manager of any member, guest, or facility issues
• Enroll members and guests in programs and make reservations for spa services and personal training, when applicable
• Receive payments for goods and services and properly account for the money. Reconcile daily sales, deposits, and receipts, when applicable
• Assist staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events

Normal Working Hours:

• 32-40 hours per week in season
• Staffing requires availability on holidays and for a 7‑day a week operation
• Shifts - Flexible

Past Work Experience Requirements:

• Retail and phone preferred
• Experience with a cash drawer preferred
• Customer Service experience required
• Ability to lift 25 lbs

Educational Requirements:

• High School Diploma or G.E.D.
• College Degree preferred

Communication Skills Requirements:

• Excellent communication, customer service skills, and work ethic
• Ability to express information clearly
• Excellent verbal and written skills

Technical Requirements:

• Computer skills (Word and Excel)
• Working knowledge of all services and products

Location of Work

• Indoors
• Heated

Work Postures

• Continuous (up to 8 hrs. in an 8 hr. shift)
• Frequent (up to 5.5 hrs. in 8 hr. shift)
• Infrequent (up to 3 hrs. in an 8 hr. shift)
• Rarely (up to .5 hr in 8 hr. shift)

Standing – Continuous, Sitting – Continuous, Walking – Rarely, Climbing – Rarely, Bending/Stooping – Infrequent, Overhead Reaching – Infrequent, Arm/Hand Movement – Frequent, Hand/Eye Coordination – Frequent

Lifting Requirements

• Rarely (up to .5 hr in 8 hr. shift) 21 – 30 lbs
• Horizontal Lift
• Overhead Lift
• Floor to Waist Lift
• Grasping
• Push/Pull
• Carrying

Required Supervision:

• Reports to Assistant Spa Director

Other Requirements:

• Must be able to multi-task
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Energetic, enthusiastic and motivational
• Strong team player