Service Delivery Manager

Job ID: SRJ_8525Posted: 2026-03-05Location: Saint Louis, MOEmployment Type: Full TimeIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsService Delivery ManagerLocation: Saint Louis, MODescription:15+ years of IT Service Management experience5+ years in a Service Delivery Manager or similar leadership roleStrong experience managing Field Services and Service Desk operations at scaleProven experience supporting large enterprise clients with multiple locationsExperience working with US based clients and stakeholdersField Services & Service Desk OperationsCertifications (Preferred)ITIL v3 / ITIL 4 (Mandatory)PMP (Preferred)Technical & Functional SkillsITSM tools (ServiceNow, BMC Remedy, Jira Service Management, etc.)End User Computing (Windows, macOS, M365, Active Directory)Incident, Problem, Change & Request ManagementSLA/KPI management and service analyticsKnowledge Management and automation strategiesVendor and third party managementSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.