Resident Care Worker (Passage House)

Domestic Violence Services - Passage House

Part-Time

Non-Exempt

Reports To: Residential Manager

High School or GED

Associates Degree in Human Services preferred. High School diploma (or GED) required

Wage: $17.52 per hour

Position Overview

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).

Qualifications/Experience

Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights

Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

Job Responsibilities

• Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action
• Answers calls from general public requesting information in a polite and welcoming manner
• Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
• Respects client confidentiality
• Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
• Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate
• Maintains contact with Shelter clients; provides brief emotional support, as needed.
• Refers clients to social work staff for counseling issues
• Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
• Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval
• Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds
• Participates actively in ongoing professional development
• Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision

Physical/Environmental Demands

• Ability to work in a crisis intervention setting
• Job performed in a shelter/residential setting
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• Occasional PC/computer work

Agency Expectations

• Attends and participates in appropriate Agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate