Technical Support Specialist

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. Office of Information Technology Opening Date: October 20, 2026 Closing Date: November 3, 2026 Grade / Admin Unit: 27 / Professional/Technical Job Class Code: 0870 Salary: $69,966.00 - $98,311.20*/Salary (*Includes 15% recruitment and retention stipend) Position Number: 014800138 Location: Augusta Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. DESCRIPTION: This position is the technical subject matter expert for the Hosting, Exchange and Windows Server team. This position handles day-to-day operations. This position is required to have a deep technical understanding of a breadth of technologies including AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, Windows Server, Active Directory, a, and security and compliance standards. This position works with the Computing Infrastructure & Services team, application development staff, the security team, agency resources, project managers, and senior staff. This position guides and mentors lower-level technical staff and works to help build skills across the team with standard operating procedures and documentation on best practices and compliance. Work is performed under limited supervision. This position is in Augusta. The CIS Group provides 24x7 server support. This requires the position to participate in an on-call rotation. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus , ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors REPRESENTATIVE TASKS: Provide tier-3 support for AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, IIS, Windows Server support in an enterprise environment Responsible for overseeing, installing, diagnosing, maintaining and administering Microsoft Windows server systems including Respond to help desk escalations Hardware and software upgrades Provide technical recommendations and decisions to the Deputy Director and Director of Computing Infrastructure & Services Planning and executing growth and expansion Technical resource to internal programmers and vendors for best practices Responsible for recommending hardware and software purchasing and configuration for enterprise windows hosting server environments Participate in technical meetings Create and maintain thorough documentation (Standard Operating Procedures) for all job-related activities Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes Support application hosting (physical, virtual, enterprise) environments within the group KNOWLEDGES, SKILLS, AND ABILITIES: Experience administering AWS Experience administering SharePoint Experience with Windows Server 2008-2022 operating systems installing, configuring, administering and maintaining Experience with VMware Experience with IIS installing, configuring, administering and maintaining Experience with implementing, administering and maintaining Group Policy Objects Manage and troubleshoot licensing issues if they arise. Interface with Microsoft Premier Technical Support to resolve any open support cases involving on premise or Cloud based email issues. Knowledge of cloud providers, specifically Microsoft AWS Knowledge of Azure Active Directory and cloud-based identities Knowledge of Azure AD Connect and Active Directory Federated Services Knowledge of VMware vSphere and VMware ESXi virtualization Understanding of common network protocols and virtualization networking Understanding of current industry standards and best practices Understanding of secure server builds and compliance controls Experience with System Center Operations Manager installing, configuring, administering and maintaining Knowledge with System Center Configuration Manager installing, configuring, administering and maintaining Experience with O365 installing, configuring, administering and maintaining Experience with Windows Server Performance Monitor and Network Monitor utilities Experience with Windows Event Viewer and various applications logs and utilities Experience working to resolve problems or in implementing new solutions Experience using a ticket management system for work prioritization and daily workload management. Knowledge of complex software applications on PC's, servers, and networks. Knowledge and Experience of DNS, WINS, DHCP, NETBIOS, SMB, LDAP, TCP/IP protocols Ability to understand and contribute to functional requirements and translate them into technical design and development projects. Ability to clearly document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes. Ability to develop and manage user-oriented computing activities. Ability to train personnel in all phases of computer utilization and application. Ability to communicate effectively. Ability to write clearly and effectively. Ability to utilize specialized auditing and security software A positive and proactive approach in identifying problems, and problem resolution techniques. Ability to troubleshoot and solve complex technical computer problems. Ability to perform research and make recommendations to management on technical computer issues. Ability to draft agency automated information system policies, procedures, and standards. Ability to perform work requiring lifting and/or physical exertion may be required. Must be able to continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge. Ability to work in an on-call rotation MINIMUM QUALIFICATIONS: A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis. CONTACT INFORMATION: For more information or questions specific to the position, please contact View email address on click.appcast.io The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment. Benefits of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including: Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements. Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value). Retirement Plan – The State of Maine contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee. Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense. Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses. Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office. Living Resources Program – Navigate challenging work and life situations with our employee assistance program. Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave . Additional, unpaid leave may also be available, under the Family and Medical Leave Act. Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions. State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness. Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. #J-18808-Ljbffr