Veterinary Receptionist

Overnight Veterinary Receptionist | $16–$18/hr + Overnight Differential

Veterinary Specialists of Birmingham | Birmingham, AL

Full-Time | Overnight hours between 6:00 PM–8:00 AM | Alternating weekends

Veterinary Specialists of Birmingham (VSB) is seeking a Veterinary Client Service Receptionist to join our overnight team in Birmingham, AL. This role is ideal for someone with client service experience who enjoys working in a fast-paced veterinary, medical, or clinical environment and can provide a welcoming, professional experience for clients and their pets.

As a Veterinary Client Service Receptionist, you’ll be an important part of the hospital team, supporting clients, managing front-desk operations, and helping the hospital run smoothly during overnight hours.

Compensation

$16–$18 per hour based on experience

Additional overnight shift differential

Full-Time Benefits

• Uniform allowance

• Paid Time Off

• Holiday pay

• Employee Referral Program

• Employee pet discount

• 401(k) with employer matching

• Medical, Dental, and Vision insurance

• Disability insurance

• Life insurance

• HSA/FSA

• Additional benefits available

Schedule

• Full-Time

• Overnight hours may vary between 6:00 PM–8:00 AM

• Alternating weekends when possible

Responsibilities

• Provide an excellent and efficient client experience by greeting clients, answering questions, processing incoming and outgoing patients, and handling payments

• Answer incoming phone calls, screen service needs, answer questions, and schedule appointments as appropriate

• Process incoming and outgoing mail and email

• Monitor and maintain a clean, welcoming client waiting area

• Accurately document and maintain client information, service data, and other pertinent information in hospital software

• Escalate complex client or operational matters to senior team members

• Multitask and prioritize responsibilities effectively in a busy veterinary hospital

• Work collaboratively with Veterinary Technicians, veterinarians, and other hospital team members

• Support the hospital, doctors, and practice philosophy through professional and respectful interactions

• Maintain reliable attendance and punctuality

Qualifications

• 1–2 years of client service experience in a veterinary, medical, or clinical setting preferred

• Strong customer service and communication skills

• Comfortable answering phones, assisting clients, processing payments, and managing multiple priorities

• Reliable, self-motivated, and able to work independently during overnight hours

• Strong attention to detail and organizational skills

• Ability to remain professional and compassionate when working with clients during stressful or emotional situations

• Ability to work effectively as part of a veterinary hospital team

• Regular attendance and punctuality are essential

• Fluent English speaking and reading skills required.

About the Hospital

Veterinary Specialists of Birmingham (VSB) is a specialty and emergency veterinary hospital dedicated to providing advanced patient care through collaboration, innovation, and clinical excellence.

Our team works with state-of-the-art equipment, advanced diagnostics, and complex medical and surgical cases while fostering an inclusive environment where team members are supported, encouraged to grow, and empowered to utilize their technical skills to their fullest potential.

Surrounding Areas

Veterinary Specialists of Birmingham proudly serves Birmingham, AL and surrounding communities throughout central Alabama, providing advanced specialty and emergency veterinary care for pets across the region. Birmingham offers an affordable cost of living, vibrant dining and entertainment, beautiful parks, and easy access to outdoor recreation, making it an excellent place to build your veterinary career. 

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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