Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Escalation Specialist

$18 - $25 per hour

Randstad

Customer Service Escalation Specialist (Mid-Day Shift)

Schedule: Full-Time | 11:00 AM 8:00 PM Pay Range: $18 $25 / hour

About the Role

We are looking for an experienced Customer Service Escalation Specialist to resolve complex policy issues via phone and email. You will evaluate high-level customer concerns, make strategic policy decisions beyond standard guidelines, and help drive service quality and retention.

Randstad
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Escalation Specialist in Boca Raton, FL vacancy
  • $18 per hour

    Customer Service Escalation Specialist (Mid-Day Shift) Schedule: Full-Time | 11:00 AM – 8:00 PM  Pay Range: $18 – $25 / hour About the Role We are looking for an experienced Customer Service Escalation Specialist to resolve complex policy issues via phone and email... 
    Suggested
    Hourly pay
    Permanent employment
    Full time
    Temporary work
    Work experience placement
    Shift work
    Day shift
    Boca Raton, FL
    18 days ago
  •  ...TJX Companies, Inc. is seeking to hire a dedicated team leader for Marshalls in Deerfield Beach, Florida. This role emphasizes customer service and team management to ensure a pleasant shopping experience. Responsibilities include leading Associates, promoting loyalty... 
    Suggested

    The TJX Companies , Inc.

    Deerfield Beach, FL
    2 days ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions... 
    Suggested
    Contract work
    Part time
    Local area

    Dollar Tree

    Deerfield Beach, FL
    1 day ago
  •  ...shipping, phone inquiries, and ensuring compliance with company policies, with training provided. This position requires 1-3 years of administrative experience, strong customer service and communication skills, and the ability to multitask in a fast-paced #J-18808-Ljbffr... 
    Suggested

    The Watches of Switzerland Group

    Boca Raton, FL
    1 day ago
  • $13 - $16 per hour

    Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness... 
    Suggested
    Hourly pay
    Full time
    Flexible hours

    Ace Hardware

    Boca Raton, FL
    2 days ago
  • $18 - $24 per hour

     ...Customer Service Representative FASTSIGNS #174901 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial... 
    Hourly pay

    FastSigns

    Boca Raton, FL
    2 days ago
  •  ...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer... 
    For contractors
    Work experience placement
    Afternoon shift

    The Sherwin-Williams Company

    Boca Raton, FL
    1 day ago
  • $25 - $30 per hour

     ...Role The Lead Qualification Specialist serves as the first point of...  ...experience in client intake, customer support, case coordination, or...  ...facing role — ideally in legal services, healthcare, social services,...  ...to build trust quickly, de-escalate emotional situations, and engage... 
    Hourly pay
    Full time
    Temporary work
    Flexible hours
    Weekend work
    Afternoon shift

    Torticity

    Boca Raton, FL
    3 days ago
  •  ...scoring models (based on engagement, fit, or intent) to identify and escalate high-potential leads for immediate action.Database Hygiene:...  ...& Performance TrackingSLA Accountability: Ensure Lead Service Level Agreements (SLAs) are met, tracking how quickly and effectively... 
    Fixed term contract
    Work at office
    Immediate start
    Remote work
    Flexible hours

    ModMed

    Boca Raton, FL
    4 days ago
  •  ...supporting management staff. Maintains office services by organizing office operations and...  ...for Production team. Respond to customer inquiries and requests via telephone, email...  ..., resolutions, and follow-up tasks. Escalate inquires and requests as necessary to... 
    Work at office

    FastSigns

    Boca Raton, FL
    4 days ago
  • $50k - $60k

     ...We're Hiring! Are you outgoing and customer-focused? Do you enjoy working with the public...  ...only State Farm Insurance and financial service products. State Farm Insurance Agent...  ...service policies and procedures, handling escalated customer complaints and issues, training... 
    For contractors

    Frank Walker - State Farm Agent

    Boca Raton, FL
    1 day ago
  •  ...market. Providing world class services to up and coming businesses, large...  ...we specialize in research & development, custom formulation, graphic design, manufacturing...  ...shipping, and addressing production timing escalations. The Account Coordinator ensures... 
    Full time

    Cosmetic Solutions

    Boca Raton, FL
    24 days ago
  • $20 per hour

     ...Customer Relations Specialist II We're looking for a Customer Relations Specialist II to join our PSA...  ...customer relations skills within a customer service environment. You ideally have...  ...oriented problem-solver, know how to de-escalate customer related situations, and have... 
    Hourly pay
    Full time
    Work at office
    Monday to Friday
    Flexible hours
    Shift work

    Collectors Universe

    Boca Raton, FL
    3 days ago
  •  ...Customer Service Representative Location: Boca Raton, FL, US, 33487 Work Arrangement: Onsite PSG is the global pump, metering and dispensing...  ...resources ensuring timely and effective issue resolution. Escalate issues as required to ensure commitments are met. Monitor and... 
    Temporary work
    Work experience placement
    Work at office
    Local area
    Flexible hours

    Dover

    Boca Raton, FL
    2 hours ago
  • $20 per hour

     ...technology that provides value-added services for collectors worldwide. We grade, authenticate...  ...stages of the process. Job Title Customer Relations Specialist II What You’ll Do Exercise...  ...department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate... 
    Hourly pay
    Full time
    Remote work
    Worldwide
    Flexible hours

    Collectors

    Boca Raton, FL
    3 days ago
  • $20 per hour

    Collectors is a leading provider of advanced services for collectors, encompassing grading,...  ..., and memorabilia. Job Overview Customer Relations Specialist II - PSA Customer Relations team....  ...department spreadsheets of incoming orders. Escalate unresolved issues to the appropriate... 
    Hourly pay
    Full time
    Work at office
    Monday to Friday
    Flexible hours

    Collectors Universe, Inc.

    Boca Raton, FL
    12 hours ago
  •  ...Category : Customer Service/Support This position will be located on-site in North Lauderdale, Florida. As a Banking Customer Support...  ...questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and... 
    Ongoing contract
    Local area
    Shift work

    Teleperformance USA

    Boca Raton, FL
    1 day ago
  •  ...Customer Success Representative The Customer Success Representative (CSR) is responsible...  ...Systems (DAS), and Fiber deployment services. What You Will Do – Primary Responsibilities...  ...as the primary point of contact and escalation for assigned customer accounts.... 
    Work at office

    SBA Communications

    Boca Raton, FL
    3 days ago
  •  ...Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer... 
    Contract work
    For contractors
    Local area

    Sherwin-Williams

    Deerfield Beach, FL
    3 days ago
  • $24 per hour

     ...all around the world. As the only full-service scent company, Aroma360 guides clients from...  ...while priding themselves on exceptional customer service every step of the way. Aroma360...  ...manner. Retaining customers and de-escalating any issues that may arise, ensuring that... 

    Aroma360

    Boca Raton, FL
    2 days ago
  • $18 per hour

     ...store looking its best. You’ll enhance the customer shopping experience by working...  ...team and providing exceptional customer service. Position Type: Full-Time Average...  ...fulfills all customer service principles and escalates concerns to store management as necessary... 
    Hourly pay
    Full time
    Temporary work
    Part time
    Work experience placement

    Aldi Inc.

    Boca Raton, FL
    1 day ago
  •  ...PLLC has been providing elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases since 2010....  ...the firm of status change. This team also facilitates and escalates any issues on the file with the appropriate department / client... 
    Full time
    Work at office
    Remote work

    Robertson, Anschutz, Schneid, Crane & Partners, PLLC

    Boca Raton, FL
    1 day ago
  • $23 - $28 per hour

    Position Summary We’re looking for a Senior Customer Relations Specialist to join our PSA Customer Relations...  ...spreadsheet of incoming orders. Escalate unresolved issues to the appropriate...  ...customer relations experience in a customer service environment. Experience handling... 
    Hourly pay
    Full time
    Work at office
    Flexible hours

    Collectors Universe, Inc.

    Boca Raton, FL
    12 hours ago
  •  ...Description Help Desk / IT Support Specialist (Hybrid – Boca Raton, FL)...  ...communication and a service-first mindset. This role...  ...network-related tickets and escalations Cybersecurity ~ Apply...  ...technical users ~ Excellent customer service orientation and a patient... 
    Local area
    Remote work
    Visa sponsorship
    Monday to Friday
    3 days per week

    Shoes For Crews North America, LLC

    Boca Raton, FL
    21 days ago
  • $22 per hour

     ...youll do: Engage and connect with customers and drive sales by asking thoughtful questions...  ...to help drive exceptional customer service and maintain a strong visible presence in...  .... ~ An ability to handle customer escalations and demonstrate professional maturity... 
    Hourly pay
    Full time
    Work at office
    Flexible hours
    Shift work
    Night shift

    Wayfair

    Boca Raton, FL
    2 days ago
  •  ...resource policies. Identifying customers' needs clarify information, research...  ...provide outstanding customer service to employees, managers and...  ...collaborating with others. Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as... 
    Work at office
    Local area
    3 days per week

    The Judge Group

    Highland Beach, FL
    1 day ago
  •  ...line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs. Responsibilities and Duties Serve as the first point of contact via phone,... 
    Work experience placement
    Internship
    Work at office
    Local area
    Remote work
    Night shift

    JRM Construction Management

    Boca Raton, FL
    3 days ago
  •  ...Management is a leading, rapidly growing Dental Service Organization (DSO) committed to...  ...Sage Dental computer end users Strong customer service skills (able to take phone calls...  ...teammates on hardware and software issues and escalate as needed Install and troubleshoot... 
    Work at office
    Night shift
    Weekend work

    Sage Dental

    Boca Raton, FL
    4 days ago
  • $17.5 per hour

     ...and Grassroots-offer premium products and services in both medical and adult-use markets....  ...delivering exceptional experiences to our customers while guiding and inspiring your team....  ...and organizational skills. Strong de-escalation skills and the ability to redirect upset... 
    Hourly pay
    Permanent employment
    Full time
    Flexible hours
    Shift work
    Night shift
    Afternoon shift
    Weekday work

    Curaleaf

    Deerfield Beach, FL
    2 days ago
  •  ...Deerfield Beach, Florida is looking for Lot Associates to assist customers with loading their vehicles and maintaining the entrance of the...  ...interact with customers frequently, making excellent customer service skills essential. As the first and last associate customers... 

    The Home Depot

    Deerfield Beach, FL
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Escalation Specialist. Be the first to apply!