Customer Success Specialist

Infotainment.com Customer Success Specialist Oviedo, FL Full time Apply for Customer Success Specialist The Customer Success Specialist is responsible for retaining customers, ensuring they receive value from our products/services, and supporting them throughout their journey. This role focuses on driving customer satisfaction, retention, and growth by being a trusted advisor. About Infotainment.com Infotainment.com is a small business but growing fast! We specialize in factory automobile radio & accessory upgrades for Chrysler/Dodge/Jeep/RAM, Ford, GM, and Toyota. We make easy, plug‑and‑play, DIY upgrades that anyone can install with confidence. Providing that standard of quality and service would require innovative technical solutions. Our investment into research and development gives customers the security of knowing we’re committed to our discipline for the long‑term. We continually research new product offerings and find ways to improve existing products. Our relationship with manufacturers and vendors makes us the most reliable source for OEM infotainment replacements and upgrades. We are looking for candidates that are quick learners, team players, express a positive attitude, pay attention to detail, and have an excellent work ethic. Key Responsibilities: Verify Order Compatibility Review customer orders to ensure product or service compatibility with customer needs, specs, and previous orders. Collaborate with internal teams (sales, product, logistics) to resolve discrepancies or special requests. Customer Support Handle general inquiries via phone, ticket system, or chat—ranging from order updates to processing RMAs. Retention & Relationship Management Build trust with customers through proactive communication, follow‑ups, and issue resolution. Identify at‑risk customers and take steps to improve satisfaction and retention. Documentation & Reporting Maintain accurate records of customer interactions, order verifications, and support cases. Track customer feedback and help identify trends and areas for improvement. Cross‑functional Coordination Work closely with operations, logistics, sales, and product teams to ensure smooth customer experiences and accurate order fulfillment. Qualifications: 1+ years of experience in customer service, customer success, or order management. Strong attention to detail—especially when verifying technical or product specs. Excellent communication skills—clear, friendly, and professional. Ability to stay organized and manage multiple support tickets or requests at once. What You’ll Bring: A customer‑first mindset with a focus on solving problems. Curiosity and willingness to learn the ins and outs of our products/services. A calm, professional approach—even under pressure or with tough cases. #J-18808-Ljbffr Infotainment