Public Safety Dispatcher I/II

Public Safety Dispatcher

All applicants who meet the minimum requirements will be issued a remote typing test by the City. Applicants will have a total of 7 days to complete the test. A successful completion of at least 40 words per minute (WPM) is required to move on to the next step in the recruitment process.

Be the vital link between the community and emergency response. Public Safety Dispatchers serve as the first point of contact for individuals seeking emergency and non-emergency assistance. In this high-responsibility role, you will receive and prioritize 911 and business calls, assess critical information, and dispatch police, fire, and other emergency personnel to ensure timely and effective response.

Dispatchers operate advanced telecommunications and computer-aided dispatch and computer systems, maintain communication with field units, access law enforcement databases, and process confidential police records in compliance with legal and departmental standards. The position also includes specialized clerical and records management duties that support overall public safety operations.

Success in this role requires the ability to remain calm under pressure, multitask efficiently, exercise sound judgment, maintain strict confidentiality, and deliver exceptional public service.

Public Safety Dispatcher I is the entry-level training classification, working under close to general supervision while developing full competency. Public Safety Dispatcher II is the journey-level classification, performing the full range of duties independently and applying advanced knowledge and experience.

Positions assigned to the police department will be required to pass a thorough background investigation, including polygraph testing and must be able to maintain the same level of security as when first hired, as a condition of continued employment. Assignments to the police department will require successful completion of a comprehensive pre-employment psychological and medical examination prior to employment.