IT Technician
IQUASAR LLC
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Position: IT Technician
- Location: Fort Eustis, VA
- Clearance: Secret
- Handle calls from a wide array of individuals, from students to VIPs.
- Answer, validate, and triage incoming phone-in Incidents and Requests.
- Process, validate, and triage email-submitted Incidents and Requests.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
- Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
- Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
- Security+ CE Certification (IAT Level II)
- Active Secret Clearance
- Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
- Tuition assistance for continuing or career-related education.
- Our cultural focus is on people and results - not bureaucracy.
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success.
- Work/Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed.
- You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
- Casual workplace
- Open-door policy with all management
Vacancy posted 7 days ago
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