Field Service Engineer - Los Angeles area

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

BD Parata is currently seeking a Field Support Engineer in the Los Angeles area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Responsibilities:

• Regularly inspect and maintain pharmacy automation systems to identify potential issues before they cause downtime. This includes performing scheduled preventative maintenance, replacing worn components, and ensuring all systems are operating at optimal performance levels to maximize client uptime and satisfaction.

• Provide thorough, hands-on training to pharmacy staff on proper operation and maintenance procedures for automation systems. This includes creating customized training materials, conducting refresher sessions, and ensuring all shifts have access to proper operational knowledge to reduce user errors and service calls.

• Prioritize and respond to service requests according to established Service Level Agreement timeframes, ensuring critical issues receive immediate attention. This includes maintaining clear communication with clients about expected resolution times and providing regular updates throughout the troubleshooting process.

• Work effectively with other service teams, engineering, and product specialists to address complex technical issues that require multidisciplinary expertise. This collaborative approach ensures faster resolution times and more comprehensive solutions for challenging automation problems.

• Maintain detailed records of all service activities, including issue descriptions, troubleshooting steps taken, parts replaced, and final resolutions in the Salesforce Field Service Lightning system. This documentation creates a valuable knowledge base for future reference and helps identify recurring issues that may require product improvements.

Minimum Requirements:

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, with 3-5 years of field service experience. The position allows for equivalent combinations of education and relevant experience, providing flexibility for candidates with strong practical experience but different educational backgrounds.

• Strong customer service orientation is essential as field service technicians frequently interact directly with clients, troubleshoot issues on-site, and represent the company while working at customer locations. This requires excellent communication skills, patience, and the ability to explain technical concepts in accessible terms.

• Candidates must demonstrate proficiency with Windows operating systems and Microsoft Office applications, which are necessary for documentation, reporting, communication, and accessing technical resources. This foundational technical literacy ensures the technician can effectively use company systems and software tools.

• Experience with computer networking, router/switch configuration, and file management is required, as modern equipment increasingly relies on network connectivity. This knowledge enables technicians to diagnose connectivity issues, configure equipment on client networks, and ensure proper data transfer between systems.

• The position demands strong mechanical aptitude with proficiency using hand tools for complex equipment service, complemented by experience with digital multi-meters and electrical testing equipment. This combination of skills allows technicians to address both the mechanical and electrical/electronic aspects of equipment maintenance and repair.

Minimum Requirements:

• SQL knowledge a plus

Physical Requirements:

• Daily car travel (average 4 hours per day) with occasional air travel

• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally

• Stand for extended periods (up to 10-12 hours when necessary)
  
  

We Provide:

• Fleet vehicle

• Corporate credit card for expenses

• Company laptop and phone

• Complete tool kit

• Comprehensive benefits package

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego (BDB)

Additional Locations

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$27.80 - $43.20 USD Hourly