Regional Director of Operations - In Home Care

Job Description

Job Description

Description:

POSITION SUMMARY

The Regional Director of Operations leads and elevates performance across multiple locations, driving profitability, compliance, and scalable growth. As a key member of the leadership team, this role translates vision into execution — standardizing operations, building high-performing teams, and delivering exceptional results across the organization.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

ROLE RESPONSIBILITIES

What you'll own and lead as a: Regional Director of Operations -

• Own full operational performance across multiple sites — driving KPIs, service delivery, efficiency, and accountability for results

• Travel frequently to fill vacant roles, professional develop staff, conduct internal quality assurance audits, and provide leadership for industry surveys

• Identify gaps, solve problems, and implement continuous improvements across all functions. Execute growth strategies that fuel expansion and scalability, evaluating systems, vendors, and partnerships for maximum ROI

• Partner with Finance to manage budgets, control costs, and ensure operational decisions align with profitability

• Maintain full compliance with regulatory, licensing, and contractual requirements while proactively mitigating risk

• Support audits, quality assurance, and corrective action initiatives across all locations

• Lead, coach, and develop Operations leaders — building a culture of accountability, performance, and continuous growth

• Deliver clear reporting on KPIs, financials, and key initiatives to executive team

ROLE QUALIFICATIONS

• Proven track record leading multi-site operations with strong accountability for performance, profitability, and scalable growth

• Strong financial acumen — experienced managing budgets, forecasts, and cost control across complex organizations

• Exceptional leadership skills with a demonstrated history of building, coaching, and developing high-performing teams

• Strategic thinker with the ability to execute with discipline, urgency, and a proactive, solutions-first mindset

• Highly organized and results-driven — skilled at managing competing priorities and deadlines in a fast-paced environment

• Strong communicator with excellent interpersonal skills, professional judgment, discretion, and a collaborative mindset

• Committed to compliance, HIPAA standards, and operational accuracy with strong attention to detail

• Experience in healthcare, home care, or a regulated industry strongly preferred; in-home care background a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.