AI Software Engineer

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.


The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.


Interested in joining us on our journey?


We are looking for a motivated AI Software Engineer to join ASI's digital innovation team and help improve how we serve our primarily B2C (Business-to-Consumer) customers. This role is ideal for candidates excited about AI, automation, and customer service, and eager to learn by building and improving AI-driven interactions.

This role will support the design, development, and maintenance of software solutions that power contact center operations and customer engagement. The AI Software Engineer will work as part of a cross-functional team of engineers, architects, and program leadership to deliver reliable, high-quality solutions for capabilities such as order management, scheduling repairs, processing warranty claims, and product troubleshooting.

This role will collaborate closely with senior engineers and architects to implement features, fix issues, and improve system performance. The AI Software Engineer will contribute to code development, testing, and documentation, while learning best practices in software engineering, AI integration, and system design. This role provides opportunities to grow technical skills, gain exposure to AI-driven systems, and take on increasing ownership over time.

This position is headquartered in Louisville, KY with availability to work remotely.
Position
AI Software Engineer
Location
USA, Louisville, KY

How You'll Create Possibilities

AI Agent Development & Implementation

• Assist in building and maintaining AI-driven conversational agents that support customer engagement use cases (e.g., FAQs, order management, repair scheduling, troubleshooting)
• Contribute to identifying and translating existing customer service workflows, business processes, and support operations into AI-enabled solutions
• Support the development and improvement of AI copilots and employee-facing tools following established patterns and guidance from senior engineers
• Work with engineers, product owners, and domain experts to understand requirements and help translate them into working solutions
• Follow established development standards and contribute to reusable components and documentation

Agent Tuning & Optimization

• Analyze basic performance metrics and customer interaction data to help identify issues and improvement opportunities
• Assist in configuring and tuning AI/NLP models to improve intent recognition and response quality
• Support testing efforts, including validating changes and incorporating feedback from users and stakeholders

Transactional Flows & System Integration

• Assist implementing conversational flows that integrate with backend systems (e.g., CRM, ERP, telephony)
• Contribute to API integrations and service connections under guidance from senior engineers
• Follow best practices for security, privacy, and data handling when working with customer information

Operational Support & Continuous Improvement

• Learn and apply AI/LLM concepts, tools, and best practices with guidance from senior team members
• Participate in team discussions, code reviews, and knowledge sharing
• Seek feedback and guidance to continuously improve technical and domain knowledge
• Assist in monitoring and troubleshooting production issues, ensuring reliability and performance of AI-driven systems
• Follow established practices for code quality, testing, and deployment (CI/CD)
• Stay curious and continue learning about AI, NLP, and contact center technologies

What You'll Bring to Our Team

Basic Qualifications:

• 1-3+ years of experience in software development, systems configuration, or technical solution delivery (including internal platforms such as CRM, helpdesk, or analytics systems)
• Experience with at least one programming or scripting language (e.g., Python, JavaScript, Apex) or low-code/no-code platforms (e.g., Salesforce)
• Hands-on experience working with business systems, workflows, or customer-facing platforms (e.g., Salesforce, ServiceNow, contact center tools)
• Experience building reports, dashboards, or data-driven solutions (e.g., Tableau or similar analytics tools)
• Exposure to APIs, system integrations, or data flows between applications
• Familiarity with software development fundamentals such as version control, testing, or release processes
• Strong problem-solving skills with the ability to translate business needs into technical solutions
• Effective communication skills and experience working with cross-functional stakeholders
• Interest in AI/automation and a willingness to learn and apply AI concepts in real-world use cases

Preferred Qualifications:

• Experience working with a B2C contact center, especially in a consumer goods or appliance manufacturer environment.
• Experience customizing or developing within Salesforce (e.g., Apex, flows, integrations)
• Experience supporting contact center operations, customer service workflows, or helpdesk platforms
• Exposure to AI/ML concepts, conversational AI, or chatbot tools
• Experience with data analysis, reporting, or performance metrics (e.g., Tableau)
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) or modern application architectures
• Experience working on automation or process optimization initiatives
• Bachelor's degree in Computer Science, Engineering or a related field.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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