Systems Technician

Mesquite ISD - Compensation Plans Information TechnologyCompensation Plan Salary Range: Pay Grade 3 $25.70-$37.00/Hour Shift Type: Full-Time Wage/Hour Status: Non - Exempt Reports To: Network Operations Supervisor EMPLOYMENT BEGINS: As soon as possiblePRIMARY PURPOSE: To assist the System Administrators and Teaching Staff by integrating and managing Apple devices, servers, and Google Chromebooks.QUALIFICATIONS: Education/Certification: • High School Diploma or GED • Valid Texas driver's license • Preference for applicants with JAMF Certifications • Preference for applicants with Apple Certifications • Preference for applicants with Google Workspace Certifications Special Knowledge/Skills: • JAMF Pro administration for all Apple devices • Google Workspace administration • Strong troubleshooting skills on macOS/iOS and ChromeOS • Familiarity with Linux distributions and processes • Strong interpersonal skills to translate tech-heavy concepts to non-technical users Experience: • Troubleshooting skills related to iOS, macOS, ChromeOS, and Linux preferred • Technical writing skillsMAJOR RESPONSIBILITIES AND DUTIES: • Act as first level of defense for all support requests from department technicians and helpdesk personnel • Manage all change requests regarding device enrollment • Perform troubleshooting on Apple and Chromebook devices • Work with district departments on new software rollouts, including packaging, testing and deployment • Perform other duties as assignedSUPERVISORY RESPONSIBILITIES: NoneWORKING CONDITIONS: Mental Demands: • Ability to work in a high-pressure environment while maintaining a high degree of professionalism • Strong ability to multitask • Ability to work a flexible schedule as needed, including occasional prolonged and irregular hours • Able to solve complex problems with tight deadlines • Communicating well in both oral and written form, complying with timelines Physical demands/environmental factors: • Reaching with hands and arms and frequently repeating the same hand, arm, or finger motion • Ability to sit for prolonged periods of time • Ability to lift 60 pounds • Seeing close work such as typed or handwritten material