Billing Documentation

Billing Documentation Specialist

Company: Corner Home Medical
Location: Grand Forks, ND
Job Type: Full-Time
Schedule: Monday-Friday, 8:30am-5:00pm
Pay: $20.00 per hour

Corner Home Medical is seeking a detail-oriented Billing Documentation Specialist to support our billing operations by ensuring complete and accurate documentation for insurance claims and reimbursement. This position is ideal for someone with strong analytical and organizational skills who enjoys problem-solving, working with healthcare documentation, and communicating with providers, patients, and insurance companies to ensure timely claim resolution.

⭐ Why Join Our Billing Team

• Work with a respected leader in the durable medical equipment (DME) industry.
• Gain experience in medical billing, insurance documentation, and compliance.
• Receive ongoing training and professional development opportunities.
• Join a supportive team environment with opportunities for growth.
• Make a meaningful impact by helping patients receive the equipment and services they need.

Key Responsibilities can include but not be limited to:

• Collaborate with CHM management and staff to support billing and documentation operations.
• Maintain professional relationships with patients, providers, referral sources, suppliers, and insurance representatives.
• Protect and enhance the company's reputation by delivering exceptional customer service.
• Utilize monthly aging reports to follow up on unpaid claims and outstanding balances.
• File appeals and provide supporting documentation to maximize reimbursement opportunities.
• Research patient records and insurance requirements utilizing provider portals and third-party platforms such as Epic.
• Contact providers to obtain updated clinical documentation, CMNs, DWOs, and other required records.
• Contact patients to verify and update demographic and insurance information.
• Process and respond to medical record requests, including attorney requests, Medical Expense requests, and Release of Information requests.
• Perform claim adjustments, including corrections, rebilling, and claim voids.
• Review accounts for billing accuracy and documentation compliance.
• Address billing inquiries from patients, customers, referral sources, and internal staff via phone, email, and fax.
• Research products, manufacturer catalogs, and online resources to determine billing-related information.
• Determine appropriate HCPCS coding and applicable Medicare and insurance reimbursement guidelines.
• Post patient and insurance payments and assist with balancing daily deposits.
• Provide backup support for other billing team members as needed.
• Participate in special projects, reporting initiatives, and process improvement activities.
• Maintain regular, reliable attendance and timely completion of assigned workloads.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Medical billing, medical terminology, healthcare administration, or related coursework preferred.
• Previous experience in medical billing, insurance follow-up, healthcare documentation, or related field preferred.
• Brightree software experience preferred; training available.
• Knowledge of medical billing practices, coding systems, and insurance reimbursement processes.
• Understanding of Medicare, Medicaid, commercial insurance, and DME billing requirements preferred.
• Knowledge of accounting principles and billing compliance standards.
• Ability to analyze information, solve problems, and make independent decisions.
• Strong written and verbal communication skills with excellent phone etiquette.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to communicate medical and billing information clearly to patients, providers, and insurance representatives.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Excellent computer skills and proficiency with Microsoft Office applications.
• High level of accuracy and attention to detail.
• Self-motivated, dependable, and committed to continuous learning.
• Team-oriented with strong customer service and interpersonal skills.
• Must be able to read, write, and speak English fluently.

Physical Requirements

• Sitting, standing, walking.
• Kneeling, squatting, lifting, twisting, reaching, and grasping.
• Occasional driving as required.

Work Environment

• Office/Retail

Corner Home Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.