Branch Operations Manager

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions;
Southern States Material Handling solves problems.

As a Branch Operations Manager with Southern States Toyotalift : You will manage all branch functions and personnel at a high level. A leader of leaders, you will be responsible for the day-to-day performance of the branch and supervision of all managers. Your goal will be to maximize customer satisfaction by creating and maintaining timely, high quality service operations at competitive costs, while maintaining sufficient profit margins and professional image for Southern States Material Handling.

Come be a part of our Toyota & Raymond family!

Top of the Line Benefits!!

• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

What you Need:

• 5+ years related work experience in service-related industry required
• 2-5 years of experience in material handling preferred
• 5+ years management experience required
• Supervisory experience with 2-6 direct reports required
• Proficient with MS Office Professional and Windows
• Time management, organizational, and leadership skills
• High School Diploma, or equivalent required. Bachelor’s degree in business, or a related field a plus.
• Experience successfully managing people to achieve performance goals and promote teamwork.
• Strong experience resolving conflicts, coaching and developing team members, and motivating and fostering a positive and productive professional environment.
• Experience anticipating departmental human resources needs, including participating in workforce development, hiring, and training of talent.
• Experience with designing, implementing, and/or refining systems to manage complex processes and to optimize performance.
• Experience in developing, delegating, and implementing assignments, tasks, and responsibilities to team members
• Experience in initiating and developing new methods and procedures
• Proven experience ensuring company, federal, state, and local policies, procedures, and protocols are followed and supported through a lead by example mentality.
• Understanding of applicable government regulations and regulatory bodies such as OSHA preferred

Education and Certification Needed:

• High School diploma or GED
• BA/BS in business from a four-year college, university, or equivalent a plus

What you’ll Do:

• Lead and manage all daily branch operations for a Material Handling solutions location, including Service, Parts, Rental, and Sales functions.
• Maintain branch profitability and financial performance with direct responsibility for the P&L of Service, Parts, and Rental business lines.
• Drive operational excellence by identifying inefficiencies, improving workflows, implementing process improvements, and maximizing branch productivity and efficiency.
• Ensure exceptional customer service by delivering high-quality support, resolving customer concerns effectively, and ensuring products and services consistently meet or exceed expectations.
• Serve as a subject matter expert on service offerings and parts product lines, assisting customers in making informed business and equipment decisions.
• Partner directly with customers to support equipment repair and maintenance needs, resolve operational challenges, and strengthen long-term customer relationships.
• Monitor department and team performance metrics to ensure associates, Service Managers, and Parts Managers are meeting productivity, quality, and service expectations.
• Establish department goals, objectives, and performance standards while continuously evaluating progress and implementing improvement strategies.
• Provide leadership, coaching, mentorship, and meaningful feedback to associates while fostering a collaborative and high-performing team environment.
• Lead workforce management activities including recruiting, interviewing, hiring, onboarding, training, scheduling, performance management, counseling, salary recommendations, and termination decisions.
• Work closely with recruiting partners to attract and hire qualified talent that supports branch growth and operational success.
• Design, implement, and support training and development plans for new and existing associates to improve performance and engagement.
• Ensure compliance with all company policies, OSHA regulations, safety procedures, and federal, state, and local laws, including proper hazardous material and scrap disposal practices.
• Promote and maintain a strong safety culture by reinforcing safe work practices and ensuring compliance across all branch operations.
• Manage leadership and operational administrative responsibilities including timecard approvals, annual reviews, audits, one-on-ones, scheduling, reporting, service job documentation, and performance tracking.
• Collaborate cross-functionally with internal departments to manage competing priorities and support broader organizational goals and strategic initiatives.
• Monitor workloads, staffing levels, and scheduling needs to ensure operational efficiency, customer responsiveness, and profitability.
• Prepare and analyze operational, statistical, and financial reports using databases, spreadsheet, and reporting software to communicate results and trends to leadership.
• Stay informed on industry trends, product advancements, and operational best practices to better support customers and business growth.
• Support a positive and accountable workplace culture that motivates associates, encourages teamwork, and aligns with the company’s mission, vision, and values.
• Perform additional duties and special projects as assigned to support overall branch success and organizational objectives
• Mon-Friday 7am-5pm- branch operating hours
• Travel- Up to 10%
• Ability to lift, push and pull up to at least 20 pounds/55 pounds, occasionally/regularly

SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential