Business Office Assistant (Part-Time)

Job Summary The primary role of the Business Office Assistant is to provide support in regard to non-technical duties throughout the Business Office department. This role is an entry-level position, providing experience for later opportunities within the Business Office. Essential Duties and Responsibilities Answer Phones Provide information for patient inquiries, if unable, forward call to appropriate person, or take a message. Correspond with External Facilities Send operative reports and demographic sheets to external facilities. Maintain Dictation Transmitting Process Ensure prior office visits have encounter forms and correct dictation. Fix errors or blanks on operative reports. Prep Surgical Reports Stamp operative reports. Acquire operative reports from external facilities. Prepare surgery charge sheets. Pull operative reports for insurances requiring claims to be submitted with documentation. Review Schedules Go through all upcoming office visits for the following day. Ensure insurance is on file. If a patient has an unpaid balance, make a note for the front desk staff to obtain payment. Ensure all self-pay accounts have payment arrangements in place. Scanning Scan Explanation of Benefits into the system, along with other documentation. Interpersonal Skills Professional Image Follow dress code. Project a pleasant and professional image per company policy. Wear identification while on duty. Come to work projecting an attitude that welcomes patients. Communicate name and role to patient. Flexibility/Stressful Situation Respond with flexibility to changing work load and/or assignments. Stay organized and function under stressful situations. Working Relationships Ability to establish and maintain effective working relationships with physicians, co-workers, and the public, that harbor a friendly, yet professional interaction. Demonstrate willingness to readily interact with other staff members and department leaders. Initiative Exhibit initiative and self-directed behavior. Accept responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer. Independence Ability to work independently, make decisions, and solve problems. Adherence to Facility/Departmental Policy Confidentiality Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards. Attendance/Punctuality Maintain a good attendance record and arrive to work punctually. Utilize established time clock system appropriately. Overtime Able to substantiate overtime, minimize overtime and adjust hours as needed. Cell Phone Use Cell phone may be used for business purposes only. Utilize cell phone for personal use only during breaks or meal periods out of the public eye. Care of Environment, Equipment, and Supplies Clean, Neat, Safe Environment Maintain a clean, neat, and safe environment for patients and staff, including personal work areas. Office Equipment Skills/Malfunctioning Equipment Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment. Requirements Education High School Diploma or Equivalent - Required Experience Experience in Healthcare Setting - Preferred Physical Requirements Seeing - Must be able to read reports and use a computer - Constant Hearing - Must be able to hear well enough to communicate with patients, physicians, medical staff, administrative staff, insurance companies, and co-workers - Constant Speaking - Must be able to verbally communicate with patients, physicians, medical staff, administrative staff, insurance companies, and co-workers - Constant Grasping - Must be able to write and type - Constant Standing - Occasionally Sitting - Constant Weight Demands Lifting - Must be able to lift up to 10 pounds or less - Constant Working Conditions Environmental Hazards The fast paced environment may lead to increased levels of personal stress and demand high mental acuity. Physical Hazards Physical harm is possible when performing physical requirements, as listed above. Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful. Unique Work Schedule/Travel May be required to work after hours, on weekends, or holidays. May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state. #J-18808-Ljbffr