VP of Operations

Job Description

Job Description

Vice President of Operations

Reports to: CEO

Position Overview

Base salary starting at $130,000+ plus bonus

The Vice President of Operations will be responsible for designing, scaling, and leading the operational infrastructure of a growing ABA therapy organization

This leader will own the performance, consistency, and scalability of clinic operations, ensuring high-quality clinical care, strong client outcomes, and an exceptional experience for both families and staff.

The role requires a balance of strategic thinking and hands-on execution, with a strong emphasis on building systems that enable sustainable growth.

Why Propel

• Quality-first clinical model built around outcomes, not volume

• Intentional investment in leadership development and mentorship

• Early learner focused, in-clinic care model

• Opportunity to help shape the future operating model of a rapidly scaling organization

• High ownership environment with meaningful influence on company direction

Compensation

Starting at $130,000 + Bonus

Key Responsibilities

1) Multi-Site Operations & Scaling

• Develop and implement an operating model to support scalable growth

• Standardize processes, workflows, and performance expectations across all locations

• Lead new clinic openings, including operational readiness, staffing models, and ramp plans

• Ensure consistency in execution while allowing for local flexibility where appropriate

2) Clinic Performance Management

• Own and manage key operational metrics, including:

• Clinic revenue and EBITDA performance

• Authorized hour utilization and dosage delivery

• Staff productivity and labor efficiency

• Client retention and attendance

• Intake conversion and speed-to-services

• Recruiting funnel conversion and staffing capacity

• Clinic ramp performance for new locations

• Establish a regular operating cadence (weekly/monthly reviews) with Operation Manager(s), Recruitment Managers, Clinic Directors and the Senior Leadership team

• Identify performance gaps and implement corrective actions

3) Client Journey Ownership

• Optimize the end-to-end client experience:

• Intake and admissions

• Assessment and treatment initiation

• Ongoing care delivery

• Transition / discharge

• Reduce time from inquiry to first therapy session

• Improve client engagement, retention, and outcomes

• Partner with clinical leadership to ensure care quality aligns with operational efficiency

• Driving new lead generation: Developing new referral channels, accelerating growth of leads

• New business / revenue development e.g. home-based services

4) Staff Journey & Workforce Management

• Build scalable systems for hiring, onboarding, performance management, leadership development, and retention across clinic and corporate teams.

• Develop Operations Managers & Recruitment Managers into high-performing leaders capable of scaling new locations and developing future leaders.

• Support team with staff performance management process

5) Clinical Quality & Compliance Partnership

• Partner closely with clinical leadership to ensure:

• High-quality therapy services

• Adherence to clinical standards and best practices

• Compliance with payer and regulatory requirements

• Support implementation of quality assurance processes and audits

6) Clinic-Level Leadership Model Optimization

• Work with the Senior Leadership team to refine the clinic & operations leadership structure

• Clarify roles, responsibilities, and decision rights

• Create a culture of accountability and delivering clinical and operational results

• Ensure effective collaboration between clinical and administrative leadership

7) Process Improvement & Infrastructure

• Identify operational inefficiencies and implement process improvements

• Introduce systems, tools, and technology to support scale

• Build playbooks and SOPs for all core operational functions

• Represent company at ABA events to help build a strong reputation in the industry

Qualifications

Required

• 8–15+ years of operations leadership experience, preferably in healthcare or multi-site service environments

• Proven track record of scaling operations across multiple locations

• Strong experience managing KPIs and driving performance improvement in fast-paced, high-accountability environments. Comfortable operating both strategically and tactically.

• Demonstrated ability to build systems, processes, and teams from early-stage growth to scale

• Experience leading and developing managers

• Minimum 2 days a week onsite, full time onsite preferred

Preferred

• Experience in ABA therapy, behavioral health, or pediatric healthcare

• Familiarity with payer-driven environments (authorization, billing, compliance)

• Experience working alongside clinical leadership (e.g., BCBAs, therapists)

Key Competencies

• Operator-builder mindset (can create structure where none exists)

• Data-driven decision making

• People leadership and coaching

• Execution discipline

• Ability to balance growth with quality

• Cross-functional collaboration (especially clinical partnership)

Leadership expectations

• Lead with high accountability and low ego

• Operate with urgency and ownership

• Build strong partnerships across clinical and operational teams

• Develop leaders, not just manage outcomes

• Create clarity, structure, and consistency in ambiguous environments

• Protect clinical quality while driving operational excellence

Success Metrics (First 12–24 Months)

• Successful scaling from 3 to 8+ clinics with consistent performance

• Achieve company revenue and EBITDA targets

• Improve dosage delivery and utilization metrics across all clinics

• Reduce time from inquiry to service start

• Improve staff retention and leadership bench strength

• Implement standardized operating playbooks across all locations within 12 months