Entertainment Coordinator

Entertainment Coordinator

The Entertainment Coordinator is responsible for supporting the Entertainment Team and Marketing Department in maintaining a positive front-of-house experience for entertainment shows at The Pantheon. This role performs administrative duties and coordinates front-of-house needs, including scheduling and managing ushers and volunteer staff on show days. The position requires strong communication skills and the ability to foster a positive, guest-focused atmosphere.

How You Will Create the Extraordinary

Schedule ushers monthly and coordinate ushers and volunteer staff on show days

Update and maintain the entertainment calendar, trackers, and department inventory

Ensure entertainment signage is properly displayed and removed when appropriate

Troubleshoot ticketing issues and resolve guest complaints and requests on show days

Assist management with ticketing and box office operations through Ticketmaster (Archtics & TM1)

Program ticket scanners and provide ticket scanning reports to IT

Deliver exceptional customer service to all guests, including casino VIP guests

Provide additional operational support to Thread Bar & Pool Entertainment

What You Will Need

Must be 21 years of age or older upon employment.

Degree in Marketing, Communications, Business Administration, or equivalent experience in gaming, entertainment, or hospitality preferred

Basic computer proficiency (Word, Excel, PowerPoint, etc.)

Ability to type at least 35 words per minute

Strong interpersonal and teamwork skills

Ability to maintain composure and deliver excellent guest service in all situations

Working knowledge of Ticketmaster systems (Archtics, Host, TM1) preferred

Wage: $20.00 per hour

Must be able to work flexible hours, including evenings, weekends, and holidays as needed

Must be able to speak, read, write, and understand English

Must be able to tolerate areas containing secondhand smoke

Ability to maintain regular, predictable attendance according to schedule

Ability to work in a fast-paced environment and manage multiple tasks under time constraints

Must be able to handle high business volume and sensitive situations involving team members and guests

Ability to manage multiple projects and adapt to changing priorities and unforeseen challenges

Must be able to respond to visual and aural cues

Must have manual dexterity to operate office equipment

Must be able to recognize and respond to individuals with questions

Must be able to maneuver around the office and property

Must be able to work independently

Must be able to lift and carry up to 10 pounds

Must be able to bend, crouch, kneel, twist, and work at a desk or counter when performing job functions

Job Info

Job Identification 87167

Job Category Entertainment

Job Schedule Full time

Locations Caesars Virginia