Dispute Resolution Specialist

Dispute Resolution Specialist

Immediate need for a talented Dispute Resolution Specialist. This is a 06 months contract opportunity with long-term potential and is located in U.S(Remote).

Key Responsibilities:

• Conduct compliance reviews of customer complaints related to regulated money movement services, reviewing account history, case notes, transaction records, and customer interactions across internal systems to build a complete and accurate picture of each matter.
• Review and interpret the scope of assigned compliance and legal matters, escalating to compliance or legal staff when clarification is needed and following established process documents with limited oversight.
• Compile and organize research findings into clear, well-structured summaries and document packages, formatted to meet legal and compliance requirements, for handoff to the compliance or subpoena team.
• Maintain meticulous records of research activities, documents reviewed, and production status for each matter in the case management database.
• Partner with paralegals, attorneys, and cross-functional teams (Finance, Customer Support, Compliance) to gather complete information and resolve open questions promptly.
• Support the subpoena team by researching and extracting documents specifically responsive to legal requests, navigating multiple internal platforms—including Salesforce, QuickBase, and proprietary tools—to locate precise records.
• Safeguard the confidentiality of all legal and compliance matters, documents, and outcomes both internally and externally in strict adherence to client policy.

Key Requirements and Technology Experience:

• 2 years of experience in a compliance, customer dispute resolution, or legal/investigative support role, preferably within a financial services, fintech, or SaaS company with regulated money movement or payments products.
• Demonstrated experience conducting research across multiple systems and synthesizing findings into clear, organized deliverables.
• Preferred: hands-on experience with Salesforce; ability to query and navigate records efficiently to locate responsive data.
• Experience with regulatory compliance, consumer financial protection, or money movement services a strong plus.
• Exceptional attention to detail and the ability to review high volumes of case records, identify relevant facts, and synthesize findings into a clear, accurate narrative.
• Ability to maintain strict confidentiality of all legal matters, documents, and outcomes in compliance with client policy and applicable law.
• Able to follow complex process documents with limited oversight and escalate appropriately when ambiguity arises.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets); experience with QuickBase or similar database tools a plus.
• High level of professionalism, self-motivation, and sense of urgency with the ability to manage multiple competing priorities under tight deadlines.
• Regularly exercises sound judgment in making decisions and recommendations in the context of compliance investigations and legal research.
• Strong written and verbal communication skills; able to summarize complex research findings for both legal and non-legal audiences.
• Advanced research and analytical skills with proven ability to locate specific records across disparate systems.
• Expert at managing multiple active matters simultaneously in a fast-paced legal and compliance environment.
• Demonstrates strong problem-solving abilities and proactively surfaces process improvement opportunities.
• Excellent organizational and project management skills; maintains accurate records and tracking throughout the full lifecycle of each assigned matter.
• Ability to maintain composure under pressure and make sound, well-reasoned decisions.
• Displays a high level of professional judgment, integrity, commitment, and teamwork.