Field Service Technician

Bloom Energy, a solid oxide fuel cell company, is looking for Field Service Technicians to join its world-class team. This individual should be a dynamic professional who is looking for a rewarding future in one of today’s most exciting technologies. Our Technicians work outdoors on cutting edge fuel cell servers, in a role that is majority hands-on with mechanical and fluid systems. This role will be based near Boise, ID, and will report to the Field Service Manager. Role and Responsibilities: • Diagnose, maintain and troubleshoot Bloom Energy Servers at customer site(s) • Utilize extensive product and industry knowledge to offer technical support to customers, perform fuel cell system maintenance, perform site upkeep, adhere to safety protocols, and perform issue resolution. • Possess a comprehensive understanding of diverse electrical and mechanical systems, enabling effective troubleshooting and problem-solving. • Follow company procedures and protocols, comprehend and follow customer access requirements • Cooperate with a technical team and share information across the organization • Comprehend and follow customer access requirements • Maintain service vehicle and spare part inventory • Produce timely and detailed service reports as required • Work both autonomously and with a small team as needed • Operate a service vehicle safely • Other responsibilities as assigned Skills and Experience: • Operate, maintain, and troubleshoot fluid systems, including natural gas, water, air, and associated balance-of-plant equipment • Strong electrical troubleshooting/diagnostic skills required. Familiar with safety standards, especially those related to electrical work (OSHA & NFPA, 70E) • Prior experience as an electrical technician working with any of the following technologies: three-phase systems, uninterruptible power systems (UPS), electrical generation and distribution systems, power electronics, automatic transfer switches, and microprocessorbased control platforms • Experience with various electrical/electronic test and measurement equipment • Able to read and interpret electrical single line diagrams and blueprints • Experience with performing equipment maintenance in accordance with ANSI/NETA standards for Electrical Power • Mechanical system aptitude, to include troubleshooting/repair skills • Highly motivated and able to work autonomously • Demonstrates sound judgment in the resolution of complex problems • Team player who exhibits a high level of integrity and professionalism • Communicates written and verbal English effectively • Able to execute against written and verbal procedures and sequenced work instructions • Able to regularly handle equipment up to 50lbs., occasionally may lift up to 70 lbs. • Able to reach, squat, bend, and twist during the workday • Able to use a ladder or stepstool regularly • Able to facilitate 24X7 on-call duty • Able to facilitate shift work as needed • Able to regularly work alternative schedules (one week/month of Wednesday-Sunday, for example) • Able to regularly support overtime to achieve quarterly goals • Able to travel occasionally to other U.S. and international destinations Expectation of 1 week per month, during first year on the job • Able to maintain a driving record in good standing • Must have basic computer skills Physical Requirements: • Ability to lift 45-50lbs • Ability to work at heights with appropriate PPE • Able to each, squat, bend, and twist during the workday • Able to use a ladder or step stool regularly • Ability to work entirely in outdoor weather conditions Training: Training on-site in San Jose, CA at Headquarters, 1 week onsite and then a follow-on training session approximately two months later (in San Jose, CA at Headquarters). Education: The following MINIMUM levels of experience and or education are required: • High school diploma & 6 years’ experience in electrical, process controls, or electro-mechanical fields; - Or – • Technical diploma, Journeymen Certification, Electrician Certification in a technical field and relevant industry experience of 4 years (electrician, electronics technician, field service, technician, test engineer, etc.) - Or – • 5 years or more relevant experience in commercial electrical, combined with electrical-related military experience (e.g. Navy Nuclear Electronics/Electrical Technician, or other technical position, military certified electrician or technician, Gas Turbine Electrician) Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, country of origin, protected military status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result. At Bloom Energy, we are committed to supporting the well-being of our employees and their families. Our comprehensive benefits package for eligible employees includes competitive Medical, Dental, and Vision plans with a large employer contribution, a 401(k) Retirement Plan with company match, generous Mental Health Support services, Legal services, virtual Physical Therapy access, and Fertility & Family Forming benefits. Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.