Patient Escort - Patient Transportation

Patient Escort

The University of Texas MD Anderson Cancer Center in Houston is one of the world’s most respected centers focused on cancer patient care, research, education, and prevention. It was named the nation’s No. 1 hospital for cancer care in U.S. News & World Report’s 2025–2026 rankings. It is one of the nation’s original three comprehensive cancer centers designated by the National Cancer Institute.

The Department of Patient Transportation at MD Anderson Cancer Center is an essential partner in delivering compassionate, timely, and efficient mobility services throughout the institution. Our team ensures that every patient experiences smooth, professional, and supportive transitions between appointments, procedures, and care areas. By upholding the highest standards of service, we directly contribute to the hospital’s mission to eliminate cancer through exceptional patient care.

The primary purpose of the Patient Escort position is to safely and efficiently transport patients, specimens, medical records/films, and shrouded bodies of deceased patients throughout the institution. This role is also responsible for rounding up and maintaining departmental equipment. Patient Escorts are expected to consistently demonstrate professional conduct and provide courteous, compassionate customer service always.

The ideal candidate will have at least one year of healthcare or customer service experience.

The first six weeks of employment will be spent in training. You must attend the following mandatory training schedule: Week 1 7:30am - 4:00pm / Week 2 thru 6 at 9:45am to 6:15pm.

Operational Shifts: (working alternating weekends and holidays is required)

Shift: 5:00pm - 1:30am

Hourly breakdown of salary range: Minimum $18.00 - Midpoint $20.54 - Maximum $23.07

What You’ll Do:

I. Patient Care

• Safely and efficiently transport patients, specimens, medical records, and expired patients throughout the institution.

• Assist clinical staff in safely moving patients to and from beds, wheelchairs, and stretchers.

• Meet established productivity standards and departmental compliance requirements.

• Deliver care with professionalism, compassion, integrity, and respect.

II. Equipment Care

• Ensure equipment is in proper working condition before and after use; remove damaged or malfunctioning equipment from service, tag for repair, and alert appropriate personnel.

• Round up, clean, and disinfect equipment before and after each use and return items to their designated storage areas.

• Maintain working knowledge of all transport-related equipment.

• Utilize required technology and tools accurately to receive and complete transport assignments.

III. Certification and Training

• Attend and complete all required annual training programs, including Employee Education Events, Hand Hygiene, Infection Control, Age-Appropriate Care, and Customer Service training, as well as maintain a valid CPR certification.

• Complete self-assessments and establish personal development goals that support departmental and institutional priorities.

• Participate in monthly performance initiatives to maintain compliance with departmental and institutional standards, policies, and procedures.

• Successfully pass a pre-employment skills assessment administered by Human Resources.

Please Note: This position may require transporting patients suspected or confirmed to have COVID-19. Appropriate Personal Protective Equipment (PPE) will be provided. A respirator fit test is required, and proper fitting may require trimming or removal of facial hair to ensure an adequate seal.

Working Conditions:

This position involves the following working conditions:

• Office environment: Yes

• Patient care settings (e.g., nursing units, outpatient clinics): Yes

• Exposure to human or animal blood, body fluids, or tissues: Yes

• Exposure to hazardous chemicals: Yes

• Potential exposure to radiation: Yes

PHYSICAL DEMANDS The frequency of physical requirements is defined as: Never = 0% | Occasionally = 1–33% | Frequently = 34–66% | Continuously = 67–100%

• Standing – Continuously

• Walking – Continuously

• Sitting – Occasionally

• Reaching – Continuously

Lifting/Carrying:

• Up to 10 lbs – Continuously

• 10 to 50 lbs – Continuously

• Over 50 lbs – Continuously

• Over 200 lbs – Occasionally

Pushing/Pulling:

• Up to 10 lbs – Continuously

• 10 to 50 lbs – Continuously

• Over 50 lbs – Continuously

• Over 200 lbs – Occasionally

• Computer/keyboard use – Occasionally

What We’re Looking For:

• A positive attitude, strong time management skills, and commitment to teamwork.

• Excellent communication skills and the ability to interact professionally with patients, visitors, and staff.

• Ability to thrive in a fast-paced environment while maintaining attention to detail and safety.

• Reliability, flexibility, and a strong sense of responsibility in completing tasks efficiently.

• Previous experience in patient care or customer service is preferred.

Benefits and Why MD Anderson?

At MD Anderson, we recognize that our employees are the heart of our mission. Along with a chance to make a meaningful impact every day, we offer an outstanding benefits package, including:

Comprehensive benefits package, including medical, dental, vision, and retirement plans

Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals

Tuition Assistance Program after six months of service

Clear pathways for advancement within MD Anderson

Education

Required: None

Preferred: High School or equivalent.

Experience

Required: None

Preferred: One year of patient or customer care experience.

License/Certification

Required: None

Preferred: Heart Saver with Automated External Defibrillator (AED), Cardiopulmonary Resuscitation (CPR)

Other: Must pass pre-employment skills test as required and administered by Human Resources Onsite Presence: Is Required 100%

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.