Community and Social Media Manager

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done. Jetson is on a mission to accelerate the transition of 100M homes across North America away from burning fossil fuels to sustainable energy use. Homes are one of the largest sources of carbon emissions, which can be dramatically reduced by converting to heat pumps, however adoption lags due to high cost and friction in the retrofit process today. Solving one layer of the value chain won't move the needle on adoption. Mass adoption will come when it becomes a no-brainer for homeowners to transition. That is why Jetson is building the first fully vertically integrated home electrification company. Jetson will make it simple, transparent, and affordable for everyone to get a heat pump. Jetson is looking for a Community & Social Media Manager to own the relationship between Jetson and the people who live with our product. The DMs, the comments, the Reddit threads, the group chats, the customers who love their heat pump and want to tell someone about it. You will own the strategy, the content, the conversation, and the results. If you've ever wanted to turn a customer base into an actual community, this is that job. Own Jetson's voice everywhere our community lives: social channels, comments, DMs, Reddit, Facebook groups, and forums. Run community end to end. Own existing social channels end to end: content, calendar, community management, and performance. Identify and stand up new channels, formats, and community spaces where our audience is, or is heading, from concept through launch. Turn happy customers into advocates. Build a UGC engine: sourcing content, clearing rights, and repurposing it across social and other marketing channels. Spot what's working, pitch original concepts, direct shoots and edits, and push ideas from idea to published. Close the loop with customer and support teams so nobody who reaches out to Jetson falls through the cracks. Keep a finger on the pulse of platform changes, emerging formats, and internet culture, and turn what you see into content Jetson should be making. Track and report on content, channel, and community performance, and use the data to double down on what's working. Partner with brand, growth, and customer teams to keep social and community aligned with broader marketing goals. Previous experience running organic social for a D2C brand, with results you can point to and speak to in detail. Real community-building experience. Comfortable owning the full metrics picture, from top-of-funnel reach and engagement down to conversion, and using that data to make the call on what to keep, cut, or optimize. Hands-on experience owning influencer, creator, or UGC programs, including sourcing, briefing, and negotiating with creators. A strong eye and ear for what makes content work: hooks, pacing, sound, trends, and platform-native storytelling. Experience launching a new social channel or content format from the ground up. Comfort being both strategist and maker, equally at home shooting and editing content as building a content plan. Deep, current fluency in platform best practices and a genuine habit of staying plugged into what's happening online. Strong analytical instincts, able to read performance data and turn it into next moves. Job Type: Full-time, permanent Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson Disability Insurance Education Support Equity Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity.