Level II Technician

Join a Fun & Dynamic Culture! – We believe work should be engaging, co SPIFs - Opportunity for special performance incentive funds (SPIFs) fo Free uniforms Paid time off Bonus based on performance Free food & snacks About the Role We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service — you will fit right in. Requirements 5+ years of IT experience or a diploma/degree in Information Technology MSP experience is required Solid hands-on experience with firewalls (Sophos, SonicWall, UDM Pro), switches , and access points Comfortable with network troubleshooting — VLANs, routing, DNS/DHCP, VPNs Experience with server setup and virtualization is a plus Experience with EDR and MDR Microsoft 365, Azure, and Active Directory administration Cloud experience is a plus, especially migrating on-prem servers to Azure or AWS Valid Driver's License Preferred CompTIA A+ and/or CompTIA Network+ preferred. NinjaOne RMM and Autotask PSA Experience a plus Responsibilities Resolve service desk requests via phone, email, and web portal Configure and troubleshoot firewalls, switches, and wireless access points Set up and maintain servers (physical and virtual) and core services like AD, DNS, and DHCP Support cloud environments and assist with on-prem to cloud migrations Manage Microsoft 365, Azure, and Active Directory for clients Support EDR/MDR and SIEM platforms for endpoint and security monitoring Travel to client sites when needed Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Compensation: $60,000.00 - $65,000.00 per year Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We’re Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. Experience working with a Managed Service Provider, including using RMM tools? * Prior experience administering Microsoft 365 and/orAD, Azure? * Experience in EDR and MDR administration? * I was referred to this position by a current employee The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success. #J-18808-Ljbffr TeamLogic IT, Rock Hill, SC