Records, Forms, and Business Operations Analyst

Job Posting:Records, Forms, and Business Operations Analyst Department of Transportation

JC-518953 -

JC-518953 - Records, Forms, and Business Operations Analyst

ANALYST II

$6,031.00 - $7,547.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Final Filing Date: 6/3/2026 Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off The Analyst II performs advanced analytical and administrative functions that support District records management, online and hard copy documentation systems, and business operations workflows. The incumbent assists with complex subpoena and public records request processing; supports records searches, tracking, and quality control; and helps ensure timely, accurate, and compliant responses. The Analyst II also helps develop, maintain, and govern district-wide forms, manuals, and operating documents; manages version control and organized repositories; and provides staff guidance on proper use and accessibility. Additionally, the position supports contract and procurement activities through tracking, analysis, and coordination with program staff, contributing to efficient, consistent, and compliant administrative operations across the District.

PARF# 04-26-0602 / JC- 518953

Eligibility for hire may be determined by your score on the Analyst II exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions. You will find additional information about the job in the Duty Statement . Working Conditions Position located at 111 Grand Ave., Oakland, Alameda County. Multiple positions may be filled from this recruitment. The incumbent will be required to work in two primary locations: in a cubicle under artificial lighting in a high-rise office building and in file rooms or records storage areas, which may be dusty and have limited ventilation. Duties may require prolonged sitting and the use of a computer and standard office equipment. Other duties may include occasional travel within the District to coordinate records, forms, or administrative activities, with possible exposure to varying environmental conditions during these visits. This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. Minimum Requirements You will find the Minimum Requirements in the Class Specification. ANALYST II Records, Forms, and Business Operations Analyst Classification: ANALYST II $6,031.00 - $7,547.00A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Caltrans Vision: A thriving and connected California. The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Statement of qualifications (SOQ) required. Not including and/or completing the SOQas directed may result in disqualification from the interview/selection process. Resumes, cover letters, and other materials will not take the place of the SOQ. The SOQ should adhere to the numerical format, address the criteria listed below, be no longer than two pages, and be typed in 12-point Arial font. Describe your experience managing records, public records requests, subpoenas, or other sensitive information requests. Provide an example of a time you developed, improved, or managed business processes, forms, or operational documentation. Describe your experience supporting contract or procurement activities and managing multiple administrative priorities. Possessionof Minimum Qualifications will be verified prior to interview and/orappointment. If you are basing your eligibility on education, you mustinclude your unofficial transcript(s)/diploma for verification. Unofficial,original, or official sealed transcripts will be accepted and may be requiredupon appointment.Applicants with foreign transcripts/degrees must providea transcript/degree U.S. equivalency report evaluation that indicates thenumber of units and degree to which the foreign coursework is equivalent. Pleasevisit either of the following two websites for a list of evaluation agencies: or .Please redact birthdates and social securitynumbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/3/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation N/A Attn: Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation N/A Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/3/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Transportation N/A Attn: Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Transportation N/A Caltrans DHR Contact Certification Services MS-90 P O Box 168036 Sacramento , CA 95816-8036 Closed on weekends and State holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience in records management, including records retention, document control, and handling of sensitive or confidential information. Knowledge of public records requests, subpoenas, and compliance with legal and departmental requirements is desirable. Experience developing and maintaining forms, manuals, and operational documentation, including version control, is preferred. Experience supporting contract and procurement activities, such as tracking expenditures and processing documentation, is also desirable. Proficiency in Microsoft Office applications, including Excel and Word, and experience with Microsoft Forms, Power Automate, and SharePoint are highly desirable to support e-form development and administrative processes. Strong analytical, organizational, and problem-solving skills, along with the ability to manage multiple priorities independently while maintaining accuracy and attention to detail, are essential. Effective written and verbal communication skills are required. Click HERE to view the Benefits Summary for Civil Service Employees in the State of California. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office. California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Electronic applications through your CalCareers account are highly recommended and encouraged. Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position. NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. #J-18808-Ljbffr State of California