Field Service Engineer

Field Service EngineerStellaromics is seeking a skilled and customer-focused Field Service Engineer to provide technical support, troubleshooting, and maintenance for our first-generation in-situ sequencing instrument. This hands-on, field-based role partners closely with R&D to test and refine fluidics and microscopy components, ensuring high instrument reliability and continuous product improvement. The engineer will play a key role in customer satisfaction, supporting installations, repairs, and service processes while contributing to the growth of our cutting-edge spatial biology platform.Key ResponsibilitiesTroubleshoot, diagnose, and resolve complex instrument issues, minimizing downtime and improving overall system reliability.Contribute to field service-related processes and procedures to quickly troubleshoot, repair, and maintain instruments with good documentation practices.Maintain accurate records of field service activities, customer communication, and equipment maintenance to support expected targets.Proactively identify opportunities for service contract renewals, instrument sales or upgrades and communicate them to the appropriate Area Sales Manager.Maintain regular communication with customers and internal partners ensuring resolution of support tickets and field dispatches that ultimately lead to high levels of customer satisfaction and instrument reliability.Work with R&D to test new hardware and software designs that lead to improvements in reliability and performance.Provide quality feedback and design suggestions for ongoing product improvement.Perform installations, calibrations, maintenance and repairs for instruments at customer sites and internal locations of high quality and in a timely manner.Ability to manage service calls and associated travel for the west coast territory efficiently and effectively.Stay current on advancements in service and support of instrumentation to identify opportunities for innovation and improvement.QualificationsB.S. in engineering, science or related fields.5+ years supporting capital equipment in the research or clinical fields.Experience in the alignment and troubleshooting of microscopes, automated fluidics, robotics or related scientific instruments.Comfortable working with individuals at varying skill levels and backgrounds adapting communication style and content as needed.Excellent organizational skills with the ability to work independently, prioritize and multi-task to execute effectively and meet deadlines.Strong Windows operating system and Microsoft Office knowledgeStrong electro-mechanical skillsFlourishes in a highly dynamic and small company environmentMust be comfortable speaking to a group in a training settingExperience in HubSpot CRM and TeamViewer preferredTravel expected up to 80% of the timeAbility to travel to Canada and EuropeWhy Stellaromics?Innovative Technology: Be part of a company at the cutting edge of spatial biology and genomics, revolutionizing the way researchers understand biology.Impactful Role: You will have a significant impact on the department and the future of the company.Collaborative Environment: Work with a talented, passionate team in a culture that values creativity, innovation, and teamwork.Career Growth: As a high-growth company, we offer significant opportunities for professional development and career advancement.CompensationAn attractive compensation and benefits package based on market pay data will be commensurate with candidate skills, qualifications, and experience.Stellaromics is an Equal Opportunity Employer striving to build an inclusive and diverse workplace culture.