General Manager

DESCRIPTION

Position Title: Restaurant General Manager

Generally Reports To: District Manager

A Restaurant Manager ensures excellent restaurant operations, helps the crew to maximize sales and profits of the restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members
• Ensure the restaurants is meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Establish sales and service goals with team members
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to team members on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop team members
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the team to support their restaurant performance & execution

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous general manager or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset
• Working in a small space

Job Type: Full-time

Salary: from $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Arlington Heights, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Quick Service Restaurant: 2 years (Required)

License/Certification:

• Driver's License (Required)
• Eligibility to work in the US

Work Location: In person

REQUIREMENTS

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods. We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.