Software Support Specialist

Description

Position Description:

This position provides technical support and development assistance for SharePoint, websites, programming tasks, and Microsoft 365 applications. This role works closely with end users and internal teams to troubleshoot issues, support collaboration tools, maintain web content, and assist with software and workflow improvements. The ideal candidate is customer-focused, detail-oriented, and eager to build technical skills in a professional IT environment.

Duties and Responsibilities:

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Provide first-line technical support for Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.

• Assist users with troubleshooting access, permissions, synchronization, and basic configuration issues.

• Support the maintenance and organization of SharePoint sites, document libraries, lists, and pages.

• Update and maintain website content, page layouts, navigation, and basic functionality.

• Assist with programming and scripting tasks related to business applications, automation, or internal tools.

• Set up, configure, and ship desktop and laptop computers to field personnel, ensuring equipment is properly prepared, documented, and ready for use.

• Document technical processes and write how-to guides, user instructions, and other support documentation for internal users and team reference.

• Test software changes, identify issues, and document results for review by senior team members.

• Respond to service requests and document resolutions in a ticketing or help desk system.

• Create and update user guides, knowledge base articles, and technical documentation.

• Work with team members to gather requirements and support small enhancements or process improvements.

• Escalate complex technical issues when needed and follow through to resolution.

Required Qualifications and Experience:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic knowledge of SharePoint Online and Microsoft 365 applications.

• Foundational understanding of website support, including content updates and basic web technologies such as HTML, CSS, or JavaScript.

• Basic programming knowledge in one or more languages such as C#, JavaScript, Python, or PowerShell.

• Strong troubleshooting, problem-solving, and analytical skills.

• Ability to communicate effectively with both technical and non-technical users.

• Ability to manage multiple tasks, follow procedures, and maintain accurate documentation.

• Commitment to learning new technologies and working collaboratively in a team environment.

• Basic knowledge of SharePoint Online and Microsoft 365 applications.

• Foundational understanding of website support, including content updates and basic web technologies such as HTML, CSS, or JavaScript.

• Basic programming knowledge in one or more languages such as C#, JavaScript, Python, or PowerShell.

• Strong troubleshooting, problem-solving, and analytical skills.

• Ability to communicate effectively with both technical and non-technical users.

• Ability to manage multiple tasks, follow procedures, and maintain accurate documentation.

• Commitment to learning new technologies and working collaboratively in a team environment.

Preferred Qualifications and Experience

• Associate's or Bachelor's degree in Computer Science, Information Technology, Software Development, or a related field; or equivalent combination of education and experience.

• Experience supporting SharePoint sites, Microsoft 365 services, or internal business applications through coursework, internships, or prior work experience.

• Familiarity with Power Platform tools such as Power Automate or Power Apps.

• Experience working with ticketing systems or customer support environments.

• Knowledge of version control, testing practices, or basic database concepts.

• Relevant certifications or training in Microsoft 365, SharePoint, or web development.

• Strong preference for candidates with experience using Amazon Web Services (AWS), including exposure to cloud infrastructure, storage, or related services.

Knowledge, Skills, Abilities, and Other Characteristics

• Customer service orientation

• Attention to detail

• Initiative and willingness to learn

• Collaboration and teamwork

• Clear written and verbal communication

• Time management and organization

Physical Demands and Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Additional Position Duties:

This position description is intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Other duties may be assigned, and the company reserves the right to modify, interpret, and apply the job description as necessary. This position description is not a contract for employment and employment is "at-will" unless otherwise stated in a Union contract, employment agreement, or where prohibited by local, state, or federal regulations.

EEO Statement:

It is the company's policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude, and experience, to provide Equal Employment Opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work-related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, or other protected status. When applicable, the company's policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force, and benefits. It is the company's business philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.