Member Associate (VIP Guest Services) - PS DFW

Job Description

Job Description

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role: Member Associate (VIP Guest Services)

As a Member Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, curating an unparalleled experience for our esteemed guests from the moment their travel journey begins. Your role demands an intricate understanding of their travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded. Elevate your career to new heights and join us in redefining the standards of luxury travel.

Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the schedule of customers' reservations.

Responsibilities & Expectations

• Reservation Mastery: Lead PS guest experiences by having a thorough understanding of travel itinerary and anticipating needs, providing immaculate customer service.
• Warm Welcome: Welcome guests with a personalized greeting upon arrival at PS, setting a tone of white glove service from the start.
• Personal Guide: Personally escort members to their Private Suite or our Salon, offering a comprehensive introduction to exclusive features and amenities.
• Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
• Elegant Security/Immigration Assistance: Escort guests through PS’ on-site airport security with grace and efficiency. Greet members off arriving international flights at PS before escorting through on-site immigration.
• Intensive Training and Support: Successfully complete 6-week program dedicated to reservation mastery. At the end of the program, each Associate will show competency in all aspects of Member Services VIP Guest Services role. Post-training, receive dedicated support from our exclusive onsite Control Room and hands on leadership, honing your skills to deliver immaculate guest experiences. 
• Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
• Dynamic Flexibility: Adapt to the evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.

Requirements

• Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
• Must be authorized to work in the United States. 
• Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
• Must be able to lift and push up to 100 lbs.
• Driver's License in good standing, active for a minimum of 1 year
• Experience working with high-end clients in a luxury hospitality setting required.
• Minimum education requirement of High school Diploma/GED 
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts.

Full-Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching 
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and Cell phone reimbursement
• Paid training 
• Parental benefits 100% paid up to 6 weeks.
• Friends & Family Discounted PS Use.
• Tuition Reimbursement.
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time non-exempt role. 

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.