Restaurant General Manager

Job Description

Job Description

Benefits:

• Life Mart Multiple Discounts
• Direct weekly payroll deposit
• 50% discount on food
• Free drinks
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Competitive Compensation with bonuses based on performance
• Weekly pay with direct deposit
• Career Advancement Opportunities

RESTAURANT GENERAL MANAGERSourdough & Co. | Panama City Beach, Florida - Breakfast Point Area

Be Part of Something Special — Lead Florida’s First Sourdough & Co. Location!

Are you a natural leader who loves people, delivers exceptional customer service, and knows how to turn first-time visitors into loyal, returning customers? We want to meet you!

Sourdough & Co. is one of the fastest-growing sandwich franchise brands in the United States, serving delicious sandwiches, soups, salads, and flatbreads made even better with our famous freshly baked sourdough bread. Our philosophy is simple: “It’s Naturally Better!”

We are preparing to introduce Sourdough & Co. to Florida, and we are looking for an enthusiastic, experienced Restaurant General Manager to lead our first Florida location in Panama City Beach.

This is more than a management position. It is an opportunity to help establish a growing brand in a new market, build a fantastic team, create a welcoming restaurant atmosphere, and develop the loyal customer following that drives long-term success.

We are looking for a leader who understands that great food brings customers through the door. Offers outstanding hospitality giving them a reason to return again and again.

THE OPPORTUNITY

As our Restaurant General Manager, you will take ownership of the restaurant’s daily operations, team performance, customer experience, and financial results.

You will help build a positive, energetic workplace where employees take pride in their work and customers feel welcomed, appreciated, and excited to return. BUILD A FRIENDLY TEAM ORIENTATED ENVIRONMENT STRUCTURED ON HELPING SUPPORT EACH OTHER!

We want someone who treats the restaurant as if it were their own business: a hands-on leader who sets high standards, leads by example, solves problems, and actively looks for opportunities to grow sales and strengthen customer loyalty.

YOUR MISSION: MAKE EVERY CUSTOMER WANT TO COME BACK!

Customer service is not simply one part of this job—it is the foundation of our success.

Our ideal candidate is genuinely friendly, approachable, and passionate about making people happy. You understand that a customer complaint is an opportunity to demonstrate how much we care, restore confidence, and earn a customer’s loyalty.

We want a manager who will:

• Make things right. Listen carefully when a customer has a concern, take ownership of the problem, and work toward a fair and timely resolution. Never make a customer feel ignored or unimportant.

• Create personal connections. Learn regular customers’ names, greet them with a smile, welcome them back, and sincerely thank them for their business.

• Build repeat business. Give customers a reason to choose Sourdough & Co. several times a week by delivering consistently great food, friendly service, and a welcoming experience.

• Drive traffic and sales. Take the initiative to attract new customers, encourage repeat visits, build relationships within the local community, and identify opportunities to increase restaurant sales.

• Set the hospitality standard. Ensure every customer interaction reflects our commitment to quality, friendliness, cleanliness, and service.

• Lead with a positive attitude. Inspire your team to care about the customer experience as much as you do.

• We want someone who turns a disappointing experience into a loyal customer and a satisfied customer into a regular weekly patron.
  
  

Duties and Responsibilities: 

• ·     Have a passion for food, service, fun and people
• Manage daily activities of employees to improve sales & performance. 
• ·     Supervise employees in various duties such as Prep, Cashier, Sandwich Making, Bread Station and other operations. 
• Manage product storage, maintenance and rotation activities to avoid any damages, spoilages and the freshest product possible'
• Assist in preparation of inventory and sales budgets.
• Analyze profit and loss statements and recommend improvements to meet department goals. 
• Schedule and assign work for associates on daily basis.
• Interviewing, hiring and training associates.
• Provide training to staff on company policies, procedures and sales guidelines. 
• Respond to queries and complaints from both customers and employees.
• Ensure employees follow company policies and store rules. 
• Coordinate with employees to operate the store to achieve sales and profit goals. 
• Execute and report on sales promotion programs designed to attract more customers and increase customer visits. 
• Ensure that products are properly labeled with dates and descriptions.
• Monitor and maintain stock inventory levels to avoid over and under stock problems. 
• Interact politely with clients while solving problems related to sales, dissatisfied service and issues regarding store operation. 
• Operate all food preparation machines and equipment.
• Receive, unload and stock the food items. 
• Adhere to all health and safety rules and regulations
• Ensure that restaurant is maintained neat, clean and safe.
• MUST BE A TEAM PLAYER AND A TEAM LEADER!

  Qualifications: 

• High school diploma/GED
• Previous restaurant management experience of at least 3-5 years. More experience is a plus!
• Familiarity with Microsoft Office, restaurant management software, and POS software
• Ability to remain calm and thrive under pressure
• Excellent management and leadership skills
• Strong communication and problem-solving skills
• Focus on customer experience and happiness